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# Help Desk Specialist

- **Company:** Science Applications International Corporation
- **Location:** Jacksonville, FL, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Software Applications, Network Troubleshooting, Network Architecture, Software Tools, Software Troubleshooting, SC Clearance, Information Technology
- **Published:** August 22, 2026
- **Apply:** https://www.dice.com/job-detail/85b79a80-e51c-45ac-aed6-a9c82f09cb92

## About the Role

* 6 months or more of experience troubleshooting software and hardware in a customer service role
 * Excellent problem-solving, analytical, written, and verbal communication skills (English)
 * High School Diploma or equivalent required; Associate degree in IT preferred
 * CompTIA A+ or Network+ preferred
 * U.S. Citizen; must pass Federal Law Enforcement Background Investigation; Secret Clearance preferred (not required)

## Description

We are seeking a dependable and customer-focused Help Desk Technician I to provide first-level technical support to our end users. As the first point of contact for IT-related issues, you will play a critical role in delivering timely resolutions, troubleshooting technical problems, and ensuring user satisfaction. The ideal candidate will have basic technical knowledge, excellent communication skills, and a commitment to providing superior customer service. In this role, you will manage and resolve a variety of IT support requests, including software, hardware, and network issues, while escalating unresolved problems to higher-level support teams as necessary. This is an excellent opportunity for a detail-oriented individual eager to grow their IT expertise in a dynamic and fast-paced environment., * Provide Tier 1 technical support for end-user computing equipment, software applications, and infrastructure supporting FLETC operations

 * Troubleshoot and communicate with end-users via software tools, telephone, or in-person
 * Install and/or replace end-user computing equipment
 * Perform preventative maintenance work on end-user computing equipment
 * Maintain accurate records of software/hardware installation and relocation
 * Interact with network infrastructure, applications, and other IT experts to resolve and/or identify and correct core problems
 * Escalate complex issues to Tier 2/3 as appropriate and follow established IT policies, security requirements, and service management practices


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