> Markdown version of [/jobs/ext/2586709-desktop-support-technician-level-2](https://www.wearedevelopers.com/jobs/ext/2586709-desktop-support-technician-level-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician, Level 2 - **Company:** MUFG Americas - **Location:** New York, NY, United States (Remote available) - **Experience:** Starter - **Salary:** $94,000.0 - $158,000.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, TCP/IP, User Environment Management, User Provisioning Software, Network Routers, Computer Networking Systems, ServiceNow IT Service Management, Firewalls (Computer Science), Microsoft InTune, Information Technology, Printer Maintenance, Servicenow - **Published:** August 11, 2026 - **Apply:** https://mufgub.wd3.myworkdayjobs.com/MUFG-Careers/job/New-York-NY/Desktop-Support-Technician--Level-2_10078335-WD ## About the Role * Minimum of 1-3 years of support experience with MS Office 365 in the Financial Services and Banking industry * Strong understanding of network infrastructures - Routers, Switches, Firewalls, TCP/IP and LAN technologies * Ability to analyze business and technical process flows and contribute ideas and recommendations for improvement * An ability to understand business problems and solve with technical solutions * Ability to communicate effectively - technical and/or professional writing skills, presentation skills, verbal * Identify key stakeholders and help define the project objectives. Work across the organization to execute the project. Keep all stakeholders informed of status and issues * Experience in project scheduling, maintenance, status reporting, issue resolution & tracking, creation/maintenance of budgets/resources * Must have strong interpersonal, organizational and leadership skills Education: *Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience "Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position." ## Description * Includes work on helpdesk tickets, PC builds and deployments, desktop troubleshooting, hardware and application installs, printer maintenance, Intune and iOS configurations and remote user support. * Provide technical support for remotely connected users through VPN. * Track hardware/software assets and ensure documented IT asset management policies are followed. * Build, test, and deploy workstations in adherence to MUBK's established policies and guidelines. * Document new problems and incidents utilizing MUB's ServiceNow ticketing system. Monitor ServiceNow ticket queue, respond promptly to incidents and problems and follow through to resolution. * Communicate to MUBK's supervision of any issues that need management attention and problems that impact large numbers of clients. * Provide technical support for branch office support via a combination of phone and "on-line connected session" to resolve incidents. * Provide support for End User Computing Move/Add/Changes in adherence with MUBK's guidelines. * Follow up with service team for root-cause analysis (problem management) for continuous improvement of service delivery processes. * Provide "white glove" services support for premier/executive level employees to ensure continuity of services and prompt addressing of issues. Follow up to ensure all needs are addressed. * Provide User provisioning/de-provisioning for HW/SW in accordance with MUBK's IT asset management procedures. * MS Office 365 Support: * Provide MS Office 365 support services for end-user computing hardware and software by receiving and responding to incidents and requests submitted by end users via telephone call or voicemail, email or ServiceNow. * Provide response, troubleshooting, resolution and tracking of MS Office 365 user requests for supported systems and services. * Collaborate with on-site staff to supplement the existing MS Office 365 knowledge base and document solutions. * Install, configure and deploy MS Office 365 applications to support user requirements and workflows. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)