> Markdown version of [/jobs/ext/25868-director-coach-platform](https://www.wearedevelopers.com/jobs/ext/25868-director-coach-platform). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Coach Platform - **Company:** Multiverse - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Security, Backend, Low-code - **Published:** May 23, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4f5e30e037407d2c ## About the Role Do you have experience in Teaching?, You are a senior operator with the strategic range to set direction and the pragmatism to get things done inside a fast-moving, matrixed organisation. You have likely spent your career building operational capability inside complex, high-growth businesses - not joining established teams, but standing up new functions, systems, or ways of working from a low base., * 9+ years of experience in senior operational leadership roles, ideally spanning strategy, programme delivery, and platform/tooling ownership inside fast-growing technology or services organisations. * A track record of managing up and across - influencing senior stakeholders, aligning competing priorities across functions, and building coalitions to get complex things done. * Experience owning or overseeing internal platforms, tools, or systems where you were accountable for adoption and business impact (not just delivery). Product management experience is a strong plus, but you do not need to be a career PM. * Comfort with low-code and AI-assisted tooling. You do not need to build in Retool yourself, but you must understand the possibilities and constraints of low-code ecosystems well enough to set direction, evaluate trade-offs, and hold a technical team accountable. * The ability to operate at two altitudes simultaneously: setting strategic direction for the next two quarters while ensuring the team delivers reliably against the current one. * Strong judgement about when to systematise and when to stay lean. You know the difference between necessary process and premature bureaucracy. * Excellent written and verbal communication. You can construct a clear business case, present to senior leadership, and influence without authority., * Experience in education, training, or learning organisations, with direct exposure to coaching or instructional delivery models. * A background in management consulting, BizOps, or operational strategy at a high-growth scale-up. * Previous experience as a "Head of Internal Product," "Director of Product Ops," or similar hybrid operator-product role. * Familiarity with regulated workforce development markets and the challenge of productising compliance. * Experience managing external contractors and converting scrappy teams into high-performing, scalable functions. ## Description * Define and own the 12-month Sidekick roadmap, sequenced around business outcomes (reduced coach admin load, increased learner-facing time, improved retention metrics) rather than feature requests. * Set the strategic direction for Sidekick's evolution from an admin-reduction tool to a competitive differentiator supporting agentic upskilling and personalised delivery. * Build and present the business case for team growth, resourcing decisions, and investment trade-offs to senior leadership. * Work two quarters ahead: while the team delivers against the current sprint, you are shaping the next phase, identifying dependencies, and clearing the path. Stakeholder Leadership * Serve as the primary interface between Sidekick and the rest of the organisation - particularly central Product and Engineering, Delivery leadership, Data & Insights, and Support & Enablement. * Navigate the collaborative boundary between Sidekick (coach-specific tooling, built in low-code) and the core platform (customer and learner systems, built by central Engineering). Own this seam; do not let it become a gap. * Translate operational needs into clear requirements and priorities that central teams can act on, and translate platform constraints back into pragmatic Sidekick decisions. * Represent the coaching operations perspective in cross-functional planning, ensuring Sidekick has the lead time, data access, and integration support it needs. Team Leverage and Accountability * Lead the existing team (2 FTEs, 3 contractors) with clear accountability structures, so that day-to-day feature development and operational support run without your constant involvement. * Instil the operational disciplines the team needs - discovery processes, prioritisation frameworks, release hygiene - without turning a lean, agile squad into a bureaucracy. * Create the conditions for the team to be self-sufficient on execution, freeing you to focus on strategy, stakeholder alignment, and forward planning. * Build evidence-based cases for team expansion as the function scales and the business case warrants it. Adoption and Outcomes * Own the full build-launch-adoption cycle. Success is not features shipped; it is reduced cognitive load, increased learner-facing time, and measurable coach sentiment improvement. * Partner with Data & Insights to solve data fragmentation and "shadow ledger" issues, ensuring the backend supports reliable, high-quality reporting. * Drive adoption as a first-class metric, working with Support and Enablement to ensure coaches actually use (and benefit from) what gets built., This is a rare combination: the strategic scope of a senior operations leadership role, with the tangible, product-like impact of building something coaches use every day. You will have direct line to the SVP of Operations, meaningful influence on how 200+ coaches experience their work, and the opportunity to shape a function from the ground up inside a company targeting significant revenue and profitability milestones in FY27. ## Related Videos - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Reimagining app development with Low-code and AI](https://www.wearedevelopers.com/videos/1651-reimagining-app-development-with-low-code-and-ai) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Should Tech Managers Be Developers First? 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