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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Phoenix, AZ, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory
- **Published:** August 18, 2026
- **Apply:** https://dejobs.org/x/x/FA65B4D0AC444D04A42D4201BA6D9C07/job/

## About the Role

* Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and confirm problem resolution. Requirements * Experience providing help desk or desktop support in a detail-oriented IT environment.

 * Working knowledge of Active Directory for user account and access support.

 * Hands-on experience supporting Microsoft Windows, including Windows 10 systems.

 * Ability to perform basic troubleshooting for hardware, software, and connectivity issues.

 * Familiarity with managing and updating service desk tickets in a structured support process.

 * Strong communication skills and a customer-focused approach to end-user support. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Phoenix, Arizona. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering a positive support experience. The ideal candidate is comfortable working with Microsoft Windows environments, managing service requests, and assisting employees with timely troubleshooting and account support.

Responsibilities:

 * Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users.

 * Diagnose and resolve problems related to Microsoft Windows operating systems, including Windows 10 environments.

 * Handle incoming service desk tickets, prioritize requests, and document resolutions clearly and accurately.

 * Support user account administration tasks such as access updates, password assistance, and directory-related requests within Active Directory.

 * Investigate basic software and hardware malfunctions and escalate more complex incidents when needed.

 * Set up, configure, and maintain end-user devices to ensure reliable day-to-day operation.


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