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# Sr Analyst for Knowledge and Content Management (Remote)

- **Company:** Maximus, Inc.
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Salary:** $69,900.0 - $105,900.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Databases, Document Management Systems, Knowledge Management, Microsoft SharePoint
- **Published:** August 21, 2026
- **Apply:** https://www.austinjobsite.com/job.asp?id=3361198337&tx=FR5754FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

'- Bachelor's degree with 5+ years of experience.

 * Advanced degree or professional designation preferred.
 * Develops solutions to a variety of complex problems.
 * Work requires considerable judgment and initiative.
 * Exerts some influence on the overall objectives and long-range goals of the organization.

'- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law., * Relevant experience working within the US federal government (federal employee, federal contractor or supporting a federal client).

 * Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
 * Experience developing content tailored to the needs of contact center agents and customers.
 * Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).

## Description

* Build and maintain knowledge base in SharePoint.
 * Build document management processes and procedures.
 * Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
 * Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
 * Create hierarchy and ownership structure to sustain knowledge management.
 * Empower contributions from key stakeholders to improve the knowledge base.
 * Design and implement work flows to manage documentation process.
 * Establish standard templates for all documentation for the teams to utilize in document creation.
 * Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
 * Create, promote and apply best practices for writing, style and content in Microsoft style.
 * Create training material in support of the Knowledge management process.
 * Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
 * Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.


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