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# Help Desk Analyst

- **Company:** Robert Half
- **Location:** Los Angeles, CA, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Outlook, System Configuration, Email Production, Identity and Access Management, Issue Tracking Systems, Productivity Software, Phishing, User Provisioning Software, Software Licensing
- **Published:** August 16, 2026
- **Apply:** https://dejobs.org/x/x/158A0A0C4EE544EDB9C041651CDC585A/job/

## About the Role

Must-Haves

 * Experience working in a high-volume service desk environment (averaging ~12 tickets per day)
 * Strong troubleshooting skills across Windows environments, email platforms, and common productivity tools
 * Hands-on experience supporting Outlook, Zoom, and end-user applications
 * Comfort supporting hardware issues (desktops, laptops, printers)
 * Experience with user provisioning and access management
 * Familiarity with ticketing systems (ServiceDesk Plus preferred)
 * Ability to handle a significant uptick in ticket volume during peak periods
 * Strong communication skills with the ability to support non-technical users

## Description

We are looking for a Help Desk Analyst to provide hands-on technical assistance for end users. This is a contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach., * Serve as the first point of contact for IT support requests

 * Triage and resolve issues across systems, software, and hardware
 * Provide hands-on technical support to staff (in-person and remote)
 * Troubleshoot common end-user issues including Outlook, Zoom, email performance, and system lag
 * Perform hardware repairs, replacements, and basic maintenance (e.g., printers, toner)
 * Reinstall and configure software and manage access to hardware/software licenses
 * Handle user account administration: password resets, new account setup, decommissioning users, and policy creation
 * Manage tickets in ServiceDesk Plus and work closely with the managing engineer (training provided on use cases and documentation)
 * Review and quarantine suspected spam/phishing emails via Barracuda


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