> Markdown version of [/jobs/ext/2587441-program-specialist-ii-ccap-hybrid-work-model](https://www.wearedevelopers.com/jobs/ext/2587441-program-specialist-ii-ccap-hybrid-work-model). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Program Specialist II-CCAP (Hybrid Work Model) - **Company:** Arapahoe County - **Location:** Aurora, CO, United States - **Salary:** $46,072.0 - $67,288.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Information Systems, Information Technology - **Published:** August 1, 2026 - **Apply:** https://dejobs.org/x/x/1808A7317E884423A43573E451C4E612/job/ ## About the Role Skills, Abilities and Competencies: * Ability to conduct an interactive interview by concurrently conducting a verbal interview and data entering client information. * Knowledge of public assistance programs and applicable computer systems. (ie, CBMS) * Ability to effectively complete work in a timely manner to meet mandated processing guidelines with frequent interruptions. * Ability to maintain professionalism and calm demeanor while working in high volume, high stress, fast paced environment. * Accurate data entry and alpha numeric filing skills. * Working knowledge of Microsoft Office suite, such as word, excel, outlook. * Ability read and understand legal documents. * Ability to effectively communicate with a diverse customer base and with angry or difficult clients. * Ability to maintain effective working relationships with peers, clients, and management. Behavioral Competencies (these are required for all positions at ACG): * Accountability * Accessibility * Inclusivity * Integrity Education and Experience: * High School diploma or GED equivalent * At least 1 year of experience determining eligibility for public assistance programs. Preferred Education and Experience: * Associate or bachelor's degree * Proficiency in speaking, reading, and writing another language. Pre-Employment Additional Requirements: Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. Post-Employment Requirements: * Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check. * May require successful completion of bi-annual Colorado Justice Information System (CJIS) training. ## Description The Program Specialist-Child Care Assistance (CCAP) position conducts extensive research to determine initial and ongoing eligibility for County citizens requesting public assistance. This research requires the collection of sensitive and personal information. The research is often interactive, i.e., entering client information into a complex computer system during the course of the case. The information is extensive and must be analyzed against the numerous public assistance programs and their related regulations., The Program Specialist II conducts extensive interviews that consist of sensitive and personal information to determine initial and on-going eligibility for County citizens requesting public assistance. The Program Specialist II enters client information into the system while conducting the interviews and analyzes the information against numerous programs and their related regulations., * Conducts interviews with clients and reviews applications in order to determine eligibility for public assistance programs. * Makes referrals to customers needing other services such as mental health, housing and/or domestic violence. * Assists customers with completion of applications; advise them of their rights and responsibilities; send appropriate notices to customers for action take on cases. * Process reported changes made by household and/or various caseload management reports. * Process all applications, initial and redeterminations, within mandated time frames. * Establishes and validates claims for overpayments. * Clears and responds to voice mail and Remedy tickets according to the priority. * Refers cases with questionable household circumstances to Investigations Unit. * Attends on-going training to maintain/enhance knowledge and skills. * Update case record based on current circumstances., The following are some of the physical demands commonly associated with this position. * Spends 80% of the time sitting and 20% of the time either standing or walking. * Occasionally lifts, carries, pulls or pushes up to 20 lbs. * Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs. * Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties. * Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions. * Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment. * Visual capacity enabling constant use of computer or other work-related equipment. Definitions: * Occasionally: Activity exists less than 1/3 of the time. * Frequently: Activity exists between 1/3 and 2/3 of the time. * Constantly: Activity exists more than 2/3 of the time. ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)