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# ServiceNow Developer

- **Company:** Insight Global
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Configuration Management Databases, Data Analytics, Natural Language Understanding, Servicenow
- **Published:** August 19, 2026
- **Apply:** https://www.chicagocareersite.com/job.asp?id=3358955222&tx=UT5652THT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Must-Haves:

 - 5-7+ years of relevant IT/Product ownership experience

 - Experience with ServiceNow ITSM modules

 - Hands-on familiarity with Now Assist, Virtual Agent, and Predictive Intelligence

 - Experience owning and prioritizing a product roadmap

 - Strong metric-driven decision making and analytics skills

 - Knowledge of Flow Designer, orchestration, and integration patterns

 - Experience directing and evaluating developer work

 - Vendor/implementation partner evaluation experience

 - RFP management experience

 - Strong stakeholder communication and reporting skills

 - Bachelor's degree Plusses:

 - ServiceNow CIS-ITSM Certification

 - ServiceNow Now Assist Skill Kit Certification

 - Experience with ServiceNow Xanadu or Yokohama releases

 - Background in Problem Management

 - Root Cause Analysis/Elimination experience

 - AI and automation strategy experience within ServiceNow

## Description

Day-to-Day:

 - Own and maintain ServiceNow automation and AI roadmap

 - Prioritize automation initiatives across Incident, Request, Knowledge, Problem, and Change Management

 - Analyze incident, escalation, and ticket trends to identify automation opportunities

 - Drive Virtual Agent deflection strategies to reduce L1 support volume

 - Track ROI, deflection rates, ticket reduction metrics, and automation success

 - Validate ServiceNow AI capabilities against vendor claims

 - Partner with architects on solution design, CMDB integrations, and NLU training

 - Collaborate with QA teams on testing and release readiness

 - Monitor implemented automations and drive continuous improvement efforts

 - Direct ServiceNow development priorities

 - Evaluate vendors and implementation partners

 - Manage RFP processes and vendor scoring

 - Present roadmap updates, risks, and recommendations to leadership


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