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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** Gasboy - Powered By Vontier - **Location:** Greensboro, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, JIRA, Microsoft Outlook, Data Centers, Desktop Computing, IT Management, Networking Hardware, Microsoft Office, Software Asset Management, Storage Devices, Software Troubleshooting, Information Technology, Routing & Switching, Network Server, Vmware - **Published:** August 19, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3358967801&tx=KP2525FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Qualifications in IT: ie. A+, N+. * Fundamental understanding of computers, networks, the internet, and personal productivity programs (Word, Excel, Outlook etc.). * Understanding of the Project life cycle management. * Must have good communication skills and come across in a polite and professional manner. * 5+ years in EUC role. * Working experience with an International Company. * Working on a global support team. * Experience with Manage Engine ServiceDesk Plus ticketing platform. * Experience with Jira. * Knowledge of computer networking and components, as per relevant qualification certification programs. * Knowledge of desktop operating systems, as per relevant qualification / certification programs. * Knowledge of operating systems and applications, as well as hardware and software troubleshooting. * Knowledge of the purposes for which people in the organization use the computers. * Good Communication Skills, verbal and written. * Strong Microsoft Office skills. * Flexible and adaptable to the evolving nature of projects. * Team player who enjoys working in a fast paced, pressurized, dynamic environment. * Analytical person with a keenly developed appreciation of attention to detail. * A high degree of accountability & integrity. * Be capable of working unsupervised whilst understanding the importance & interdependencies of the team. * Able to take responsibility for workload. * Service orientated. ## Description * The IT Service Desk Specialist is an advanced support position on the IT Service Desk team responsible for providing end users hardware and software on-site support services. * The IT Service Desk Specialist is responsible for providing timely support contributing to a positive end user experience while ensuring that users adhere to standards and are compliant from a security, policy, approved software/device use, and license compliance perspective. * Coordinates Service Desk services for hardware and software asset management., * Work with other IT resources to coordinate research and resolution of complex issues escalated from Tier 1 support team members. * Participate on new service/solution implementation projects to understand support needs and provide training to Tier 1 and Tier 2 support teams to improve overall level of support we provide for new service/solution introductions. * Deliver configured equipment in a timely manner as part of the on-boarding process. * Enforce software and hardware standards defined by Global IT Management on all end user equipment. * Procure hardware and software as required to support endpoint computing business needs. * Manage IT Assets for end-user devices in the Asset Management System. * Responsible for helping to manage IT Knowledge Bases and Documentation. * Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers. * Installation, configuration and troubleshooting of Windows OS (sometimes MAC, iPad etc.). * Provide In-Person, and Remote Support as required. * Support the local data centre, understand Servers, VMware, Network devices like switches & routers and storage devices. * Work from the customer site 5 days a week, no remote support. * Provide support to white glove users., * Position reports directly to the IT Service Desk Manager. * Works on cross functional teams in IT and with other IT team members. * Participate in new service/solution project teams to understand support needs. * Collaborates with Global IT leaders on support needs. Measures of Performance (Indicators) * Efficient incident and request handling meeting established service level agreements. * Quality/thoroughness of deploying solutions. * Maintain good Opened vs Closed ticket ratio. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)