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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TELECOMMUTE Professional Services Engineer - **Company:** NICE Ltd. - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Avaya IP Phone 1140e, VoIP, Computer Networks, Databases, Computer Telephony Integration, Domain Name System (DNS), Log Analysis, Windows Servers, Routing, Service Pack, SQL Stored Procedures, Wide Area Networks, Scripting, Enterprise Software Applications, Load Balancing, Genesys, System Availability, Firewalls (Computer Science), Sql Database Administration, Cisco, User Administration - **Published:** May 19, 2026 - **Apply:** https://www.dice.com/job-detail/2e5c3327-fd34-4bbf-8047-28a64b8d5c87 ## About the Role * Minimum 2-3 years of hands-on experience in: * Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred). * Microsoft Windows Server administration. * Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.). * SQL database administration and scripting (queries, stored procedures, and troubleshooting). Strong troubleshooting skills, including log analysis and root cause identification. Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage. Familiarity with PBX, ACD, and CTI integrations is preferred. Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus. Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders. Customer Communication Skills * High customer service orientation with strong verbal and written communication skills. * Ability to handle conflicts professionally and drive resolution. * Represents NICE professionally in all customer interactions. Work Style * Self-motivated, accountable, and capable of working independently. * Flexible to work in shifts and outside standard business hours as required. * Adapts well to changing environments and priorities. * Shares knowledge proactively and collaborates effectively with team members. ## Description At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance. Roles and Responsibilities * Install, configure, upgrade, and deploy NICE products and platforms at customer sites. * Apply hotfixes, service packs, and other product updates in alignment with NICE best practices. * Participate in commissioning, testing, and certification activities during project delivery. * Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities. * Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders. * Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites. * Maintain detailed site documentation, system specifications, and configuration records. * Perform MAC (Move/Add/Change) activities and system maintenance as needed. * Assist with NICE-related projects and change management activities. * Create, track, and remediate cases according to severity and SLA requirements. * Coordinate with suppliers and third-party representatives for integrated solutions. * Provide technical guidance to customer administrators on configuration, administration, and user management. * Manage customer relationships and expectations with clear, proactive communication. * Participate in training programs, knowledge sharing, and special projects. * Perform other related duties as assigned. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)