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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, IAM Platforms & Services - **Company:** Pacific Life Insurance Company - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Salary:** $184,680.0 - $225,720.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, User Authentication, Control Objectives for Information and Related Technology (COBIT), Cyber Security, Information Systems, Identity and Access Management, OpenID, Security Assertion Markup Language (SAML), Okta, Information Technology - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=060a53da29480b52 ## About the Role * 10+ years Information Security experience, with strong focus in IAM (Authentication Services and Directory Services) * 8+ years of IAM engineering and/or operational experience * Experience in engineering and supporting IAM platforms such as MS Entra ID, MS Active Directory, Okta, Auth0, and/or Netwrix. * Extensive knowledge in authentication services including conditional access policies, SAML, OIDC, Multi-Factor such as Passkey, FIDO2 tokens, and/or Windows Hello for Business. * Experience in working in and supporting a multiple domain forest, acquiring, divesting, and consolidating such services * Proven ability to identify and implement technical and/or process efficiencies * Proven ability to influence and gain trust at leadership levels in multi-cultural environments * Proven ability to develop, track, and report on department operational metrics * Ability to manage, grow, and retain talent * Ability to manage complex activities simultaneously to short timescales * Clear understanding of CoBIT and ITIL Frameworks What makes you stand out: * BA/BS in Information Systems, Computer Science or related field * CISSP, CISM, CISA or other relevant security certifications and knowledge of ISO and NIST security standards preferred ## Description Pacific Life is investing in bright, agile and diverse new talent to contribute to our mission of innovating our business and creating a superior customer experience. We're actively seeking a talented Identity and Access Management (IAM) Director who will be responsible for leading a team of IAM professionals to deliver the global IAM services specific to workforce authentication, customer authentication and directory services. The director will work closely with the leadership team to define and execute the strategic vision and roadmaps across IAM platforms and services, foster a culture of innovation, standardize and execute the IAM strategy, drive operational excellence showcased by metrics, and create a curriculum to support talent development and retention. How you'll help move us forward: * Serve as the Director for the IAM department * Manage a team of professionals responsible for designing, configuring, and implementing net new capabilities and enhancements necessary to drive the enterprise IAM strategy * Execute the strategy and multi-year plan incorporating all pillars of IAM: workforce authentication, customer authentication and directory services. * Design, develop and troubleshoot IAM solutions with the ability to provide technical and architectural design documentation, recommendations, specifications, use cases, requirements and test cases * Ensure IAM platforms and services remain fully operational during established business hours * Create solutions that drive full automation, self-service, and resiliency * + Eliminate duplicative capabilities where possible, reduce complexities, and leverage enterprise standards and industry best practices + Identify, manage and remediate existing or future risks, issues, and roadblocks for timely delivery + Develop and implement communications framework and operational metrics to ensure well-informed stakeholders, customers, and IAM colleagues * Provide required decision making and technical guidance to the team communicating when necessary to leadership and/or the business lines * Establish strong relationships and collaborate with technology partners and business lines * Lead change, acting as change agent use skills and expertise to inspire a shared purpose of intent, drive awareness, communications, documentation, and training ## Related Videos - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Delegating the chores of authenticating users to Keycloak](https://www.wearedevelopers.com/videos/1558-delegating-the-chores-of-authenticating-users-to-keycloak) - [Get started with securing your cloud-native Java microservices applications](https://www.wearedevelopers.com/videos/123-get-started-with-securing-your-cloud-native-java-microservices-applications) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) ## Related Articles - [Events like RSAC Get You CISOs. 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