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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Analyst IV - **Company:** TD Bank, Inc. - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Business Analytics Applications, Data Analysis, Application Performance Management, Business Software, Cyber Security, Disaster Recovery, Middleware, Information Technology Operations, Software Deployment, Network Server - **Published:** May 20, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=c90e837605965fda ## About the Role Do you have experience in Banking?, Do you have a Bachelor's degree?, * Undergraduate degree or Technical Certificate * 3-5 years relevant experience ## Description CUSTOMER * Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk * Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams * Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met * Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction * Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders * Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met * Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation * Interact with clients to provide quality service/solutions consistent with objectives and client requirements * May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations * Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity * Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area * Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment * May deploy base infrastructure components such as servers, operating systems and middleware for all environments * May be involved in the deployment of applications, either "off the shelf" or in-house developed, and in the procurement of supported assets * May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes * Provide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained * Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business * Respond to requests for information and assist project teams in evaluating alternate approachesMay develop a working relationship with 3rd party vendors as required to fulfill support requirements SHAREHOLDER * Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required * May monitor the performance of the environment by using meaningful metrics * Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing * Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization * Ensure effective change management discipline is used * Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate * Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required * Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP) * Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs * Comply with well-defined enterprise technology delivery practices and standards and project management disciplines * Make effective use of the cost management processes in place in own unit * Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery * Keep current with industry and/or business trends * May perform testing according to test plans, monitor and report on results, and work with others on problem resolution * As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines EMPLOYEE / TEAM * Work effectively as a team, supporting other members of the team in resolving critical service issues * Prioritize and manage own workload in order to deliver quality results and meet timelines * Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. * Participate in knowledge transfer within the team and business unitsIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team BREADTH & DEPTH * Performs work on all aspects of the application/system support * May act as a reference for team members or clients * Applications/systems are moderate to highly complex and performed under minimal management supervision * Actively involved in resolving client applications issues * May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders * May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment * Performs problem determination including data gathering and analysis * Generally reports to a Manager or Senior Manager ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Developer’s Perspective: Overview of the Tezos Blockchain Ecosystem](https://www.wearedevelopers.com/videos/237-developer-s-perspective-overview-of-the-tezos-blockchain-ecosystem) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)