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# Technology Support Lead in Corporate Sector

- **Company:** JPMorgan Chase & Co.
- **Location:** Plano, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Applications Architecture, Unix, Elasticsearch, Monitoring of Systems, Python (Programming Language), Shell Script, Scripting, Grafana, Information Technology, Splunk, Appdynamics, Dynatrace, Programming Languages
- **Published:** August 7, 2026
- **Apply:** https://www.dice.com/job-detail/36362edb-4423-4b54-892a-4428f4843cec

## About the Role

* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
 * Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
 * Proficient in observability and monitoring tools and techniques
 * Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
 * AppDynamics, Dynatrace, Splunk, Elasticsearch, Grafana
 * Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
 * Coding/Scripting - Java or Python, * Working knowledge in one or more general purpose programming languages and/or automation scripting
 * Practical experience with public cloud
 * Application Architecture understanding
 * Basic UNIX scripting
 * Shell Scripting

## Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate Sector, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience., * Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm

 * Execute policies and procedures that ensure operational stability and availability
 * Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
 * Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
 * Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure, Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.


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