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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Tech - **Company:** It Infrastructure - **Location:** Brentwood, TN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Networks, Modems, Desktop Computing, Hard Disk Drives, Networking Hardware, Microsoft Office, Data Logging, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1ac6c5b0bbbaac14 ## About the Role Do you have experience in Research?, Do you have a Associate's degree?, * Associate Degree in Information Technology preferred or equivalent experience in lieu of degree * 3-5 years of Desktop Support experience * Help Desk call tracking system, Windows XP/7 OS, Office 2007/2010, advanced skill set in peripheral equipment repair. * A+, MCP, MCSE preferred. * Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees of the organization. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. * Frequent travel up to fifteen percent (40%) to correctional facilities, regional offices, client and/or vendor sites. Subject to after-hours work to meet deadlines. ## Description * Work with end users to identify and deliver required PC service levels. Liaise with, and assist in providing training and support to, end users and staff on computer operation and other issues. Receive and respond Level II Help Desk calls, pages, and/or e-mails regarding PC and/or hardware problems. * Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products. Construct, install and test customized configurations based on various platforms and operating systems. * Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. * Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Accurately document instances of hardware failure, repair, installation, and removal. * Monitor and test PC performance and provide PC performance statistics and reports. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. * Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase. Write technical specifications for purchase of PCs, networking hardware and related products. Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. * Support development and implementation of new computer projects and new hardware installations. Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations. * Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans. Assist in completion of special projects on an as needed basis within the IT Department. * Other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)