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# IT Support Technician

- **Company:** Insight Global
- **Location:** Chicago, IL, United States
- **Salary:** $39,520.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Maintenance, Network Connections, Citrix Systems, RSA (Cryptosystem), Office365, Microsoft InTune, Laptops
- **Published:** August 19, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/illinois/chicago/it-support-technician/job-566293/

## About the Role

3 + years of internal employee IT Support experience within Windows environment
1+ year of resolving 20-40 tickets a week MINIMUM
-50% must be desk-side hardware focused
-1+ year of Active Directory experience
-Mac computer troubleshooting experience (mobile device troubleshooting is a PLUS)
-Background troubleshooting/installing A/V equipment
-Proficient knowledge in the assembly of -desktop and laptop computers

Nice to Have Skills & Experience

 - A+ certified
 - Intune experience
-RSA
-Citrix
-AnyConnect
-Office365

## Description

Our client is looking for a Deskside Support Tech to help with the hands-on troubleshooting tickets for their internal downtown team. This person will be working on tickets including password resets, asset requests, or network connectivity. This person will be a joining a 4 person team and working in an environment with a lot of room to grow.


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