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# CX & Technology Specialist

- **Company:** Lithia Motors, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $75,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Prism (Software), Performance Monitor
- **Published:** August 2, 2026
- **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/cx-technology-specialist/10503927

## About the Role

* Bachelor's degree (Business, Communications or Marketing) or equivalent experience.
 * 5+ years of automotive retail experience.
 * Knowledge of CRM processes, sales workflows, and digital retail tools including PRISM, FourEyes, Phone AI, lead nurture, and trade acquisition platforms.
 * Experience with vendor management, CX technology, and performance reporting.
 * Strong analytical, organizational, and problem-solving skills.
 * Ability to collaborate cross-functionally and manage multiple priorities in a fast-paced environment., High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

## Description

* Manage and optimize CX technology platforms including CRM, chat, call tracking, digital retail, video, AI, and equity mining tools.
 * Serve as the subject matter expert for assigned platforms, overseeing vendor relationships, onboarding, performance, and roadmap alignment.
 * Lead vendor business reviews and establish best practices, KPIs, and workflows to improve adoption and ROI.

Cross-Functional Partnership:

 * Partner with dealership operations, RMOs, marketing, and internal teams to improve digital customer experiences and technology utilization.
 * Support integration and optimization across customer touchpoints including web, phone, email, text, aftersales, and OEM initiatives.

Reporting & Field Enablement:

 * Develop reporting and performance insights to drive operational improvements and strategic decision-making.
 * Support field adoption through training, audits, coaching, and ongoing collaboration with vendor partners and dealership teams.


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