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# IT Help Desk Technician

- **Company:** River Valley Bancorporation, Inc.
- **Location:** Cape Coral, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, Databases, Desktop Computing, Encompass, Web Browsers, Issue Tracking Systems, Mobile Application Software, Service Pack, Software Engineering, Office365, Headsets, Peripherals, Laptops, Zendesk, DocuSign, User Accounts
- **Published:** August 31, 2026
- **Apply:** https://jobs.military.com/career/324209/it-help-desk-technician-full-time-40-hrs-wk-florida-fl-cape-coral

## About the Role

* Associate's degree (A. A.) or equivalent from a two-year college or technical school in an IT related field.\n
 * 4-6 plus years of IT related experience and/or training; or equivalent combination of education and experience.\n
 * Have knowledge of Microsoft O365 and corresponding Microsoft O365 apps; Internet browsers and software; OS software for both PC and server; database software, patching and build software; mobile applications and management.\n
 * Experience with support ticket management systems (Kace, Jira, Zendesk etc.)\n
 * General understanding of bank applications - Jack Henry Xperience, Docusign, Hyland Onbase, Info Access, Info Capture, Encompass, LaserPro.\n
 * Strong problem-solving and troubleshooting skills.\n
 * Excellent communication and interpersonal skills.\n
 * Analytical skills and the ability to work with ambiguity.\n
 * Ability to work with and for a team; honing in on leadership skills to manage projects and tasks.\n
 * Flexibility to work a variety of hours with minimal notice.\n

## Description

* Serve as a primary point of contact for internal technology support requests received through email, telephone, chat, and in-person interactions.\n
 * Troubleshoot and resolve complex hardware, software, email, network, mobile device, and peripheral equipment issues.\n
 * Utilize the Bank's ticket management system to document, prioritize, track, and resolve support requests while meeting established service level expectations.\n
 * Assist with support and troubleshooting of on-site IT servers and core technology infrastructure.\n
 * Configure, stage, deploy, and maintain technology equipment including desktop computers, laptops, printers, scanners, headsets, keyboards, and other peripherals.\n
 * Build, deploy, and manage software patches, system upgrades, and desktop updates to ensure devices remain secure and up to date.\n
 * Create and maintain user accounts, permissions, directory structures, and Active Directory environments to support employee access and security.\n
 * Partner with IT team members to resolve escalated issues, coordinate open tickets, and support technology projects and initiatives across the Bank.\n
 * Contribute to the development of Help Desk procedures, onboarding processes, end-user documentation, and continuous improvement efforts within the IT department.\n


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