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# Help Desk Specialist

- **Company:** SUMMERS PROPERTIES
- **Location:** Arlington, TX, United States
- **Experience:** Expert
- **Salary:** $70,000.0 - $94,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Cloud Computing, CompTIA Security+, Cyber Security, Information Systems, Email Management, PC Tools, Internet Security, Windows Search, Server Administration, Software Engineering, Windows Desktop, SC Clearance, Computer Equipment, Slack
- **Published:** August 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-help-desk-specialist-arlington-va--d5646617-e414-4f54-891c-398e80e4cb76

## About the Role

* 5 years of experience in help desk operations or IT support
 * CompTIA Security+ or MCSA certification
 * Supervisory and team leadership experience
 * Experience managing help desk staff and operations
 * Knowledge of Windows desktop applications and troubleshooting
 * Strong communication and problem-solving skills

How you will wow us:

 * Prior experience managing help desk operations for DoD, DISA, or DES
 * Active Secret clearance required; Top Secret clearance strongly preferred
 * Ability to work on-site at Arlington, VA
 * CompTIA Security+ or MCSA certification
 * Experience leading teams in defense IT support environments
 * Familiarity with DoD service level agreements and metrics

This position is primarily sedentary and requires the ability to perform work at a computer workstation for extended periods of time. The employee is regularly required to sit, use hands and fingers to operate a computer keyboard and mouse, and communicate effectively verbally and in writing.The role may also require the following:

 * Frequent use of a computer, including typing and viewing multiple monitors for extended durations (up to 6-8 hours per day)
 * Occasional standing, walking, and moving between work areas or office locations
 * Occasional lifting, carrying, or moving of equipment weighing up to 25 pounds (e.g., laptops, monitors, or peripherals)
 * Visual ability to read screens, documents, and system outputs with or without corrective lenses
 * Ability to bend, stoop, or reach as needed to set up or troubleshoot equipment
 * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position., Cloud Computing, Communication Skills, CompTIA Security+, Computer Mouse Hardware, Computer Security, Computer Software, Customer Experience, Customer Service Operations, Customer Support/Service, Data Encryption Standard (DES), Defense Information Systems Agency (DISA), Dental Insurance, Desktop Hardware, Email Management/Administration, Federal Government, Help Desk, Identify Issues, Internet Security, Interviewing Skills, Keyboards, Laptop PC, Leadership, Life Insurance, MCSA - Microsoft Certified Systems Administrator, Management Consulting, Metrics, Microsoft Windows Desktop, Operational Support, Operations Management, PC Software, People Management, Peripheral Hardware, Printers, Problem Solving Skills, Professional Services, Reimbursement, Secret Clearance, Service Delivery, Service Level Agreement (SLA), Skype, Slack, Software Administration, Software Development, Stewardship, Team Lead/Manager, Team Player, Technical Support, Typing, United States Department of Defense (DoD),
Vision Plan

## Description

* Provide daily supervision and direction to help desk staff
 * Oversee phone and in-person user support operations
 * Manage support for e-mail, directories, and Windows desktop applications
 * Ensure staff serves as first point of contact for troubleshooting
 * Coordinate resolution of hardware/software PC and printer problems


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