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# IT Service Desk Analyst

- **Company:** Kronia, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Bash Shell, Computer Networks, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Windows PowerShell, Single Sign-On, Diagnostic Tools, Scripting, Microsoft InTune, Casper Suite, Gsuite, Zendesk
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2619e7b6c732f3f6

## About the Role

The ideal candidate will provide advanced troubleshooting and escalation support while managing device, application, and user lifecycle administration across Google Workspace, Jamf, Intune, macOS, and Windows environments. This role requires a proactive, customer-focused professional capable of resolving complex technical issues, maintaining endpoint compliance, and supporting a seamless user experience.

The skills you bring

 * 3-6 YOE in IT Support.
 * Experience with Google Workspace administration.
 * Strong experience with Jamf Pro (macOS) and Microsoft Intune (Windows).
 * Solid knowledge of macOS and Windows 10/11 environments.
 * Experience with SSO, MDM, identity & access management, and endpoint compliance.
 * Familiarity with networking concepts, VPNs, and troubleshooting tools.
 * Experience creating technical documentation and SOPs.
 * Strong communication, problem-solving, and time management skills.
 * Experience with scripting (Bash or PowerShell) and automation tools.
 * Familiarity with Zendesk or similar service management platforms.

## Description

We are looking for an experienced IT Support Engineer/ Endpoint Specialist to join a growing IT Operations team supporting modern enterprise environments.


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