> Markdown version of [/jobs/ext/2589620-technical-support-engineer-l5-productivity](https://www.wearedevelopers.com/jobs/ext/2589620-technical-support-engineer-l5-productivity). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (L5) - Productivity - **Company:** Netflix, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $200,000.0 - $300,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), HTML5, User Authentication, Authentication Protocols, Browser Compatibility, Cascading Style Sheets (CSS), Cloud Computing, Github, Protocol Buffers, Design of User Interfaces, Node.Js, OAuth, Package Management Systems, Responsive Web Design, Apache Yarn, Adobe XD, Git, Vue.js, Webpack, AngularJS, Templating, Information Technology, Build Tools, Figma, Graphql, Web Technologies, Front End Software Development, Restful APIs, Grpc, Web Api, Microservices - **Published:** August 2, 2026 - **Apply:** https://netflix.wd108.myworkdayjobs.com/Netflix/job/USA---Remote/Technical-Support-Engineer--L5----Productivity_JR41919 ## About the Role Our ideal team member has first-hand experience working in customer-facing engineering support roles, writing and building comprehensive self-service knowledge bases, and possesses knowledge of infrastructure, internal tooling, platforms, and cloud computing. You are excellent at understanding and solving complex, ambiguous problems and constantly seek improvement. As an Engineer in this role, we need a candidate who can understand our complex offerings on a technical level, be hands-on in the development of our support automation tooling, and recommend product and operational improvements based on customer interactions., * Professional Experience: A minimum of 5 years of professional support or engineering experience, particularly with JavaScript technologies and platforms * Strong proficiency in JavaScript and Node.js: ability to work with JavaScript across the stack from front-end UI, to tooling, to http servers * Experience with Modern Web Technologies: including HTML5, CSS3, and Web APIs * Front End Build Tools: Familiarity with frontend build tools and package managers (e.g., Webpack, Babel, npm, Yarn) * Understanding of responsive design principles and cross-browser compatibility issues. * UI design principles and tools: Experience with common design tools such as Figma, Sketch, and Adobe XD * Front-End Frameworks: Proficiency in front-end frameworks such as React, Angular, or Vue.js. * Familiarity with RESTful APIs, GraphQL, and microservices architecture * Experience with server-side templating languages and frameworks * Authentication Mechanisms: Understanding of authentication and authorization mechanisms (e.g., OAuth, JWT) * Automation and Scripting: Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement * Git: Strong understanding and practical knowledge of version control tools, particularly GitHub, including branching, merging, pull requests, review processes, and resolving conflicts * Customer Support: Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience * Communication Skills: Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation * Collaboration Skills: Strong collaboration skills and experience working with cross-functional teams * Technical Documentation: Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base * Problem-Solving Skills: Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment * Adaptability: Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of observability and monitoring Other attributes that will excite us: * GRPC Knowledge: Familiarity with Node GRPC, handling service-to-service IPC calls, GRPC statuses, interceptors, and Protobuf protocol * Support Infrastructure Design: Experience building and maintaining mature support infrastructure * Cross-Timezone Experience: Experience in effectively collaborating and communicating with teams across different time zones, ensuring seamless support and coordination ## Description Provide frontline technical support for developer-facing productivity tools: troubleshoot incidents, automate support tooling, create runbooks and documentation, drive product and operational improvements, and partner with engineering and PM teams to improve developer experience and reduce friction. The summary above was generated by AI At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next. About the Engineering Support Organization The primary goal of the Engineering Support Organization is to empower Productivity Engineering to scale customer support sustainably and effectively. Serving as the frontline resource for our engineering workforce, the team handles, troubleshoots, and resolves customer requests and issues. Moreover, the team concentrates on improving methods of work, advocating for customers, enhancing support tools, expanding platform product offerings, and advancing documentation and developer education. Our Mission Deliver an excellent support experience to Netflix's developer community. To advocate for our customers, to follow through on issues and resolve them in a reasonable time. If blockers prevent immediate resolution, we communicate status and ensure there is visibility into why there is a delay. Provide insights, feedback and champion customer sentiment about the tools we support to our partners across Productivity Engineering. Partner with PM and Engineering to track and maintain visibility into ongoing issues and communicate customer needs to ensure improving in these areas is prioritized. Drive collaboration efforts to reduce product friction and increase usability so that Productivity Engineering can build, deploy and deliver highly functional solutions for the Developer Community., We are looking for a Solutions Support Engineer with a passion for productivity infrastructure and tooling, customer service, and automation. You will be responsible for monitoring and handling our customers' requests, troubleshooting, solving issues, automating support needs, developing runbooks, improving and maintaining support tools, understanding our product offerings, and continuously looking for ways to improve the engineering support experience. In this role, you will gain a deep understanding of how developers at Netflix utilize JS Platform products to craft effective solutions and abstractions tailored to their specific use cases. Leveraging this insight, you will play a key role in shaping and advancing best practices, ensuring that our support solutions are perfectly aligned with the evolving needs of our developer community. ## Related Videos - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Exploring the Power of gRPC-Gateway for Writing RESTful Services](https://www.wearedevelopers.com/videos/2072-exploring-the-power-of-grpc-gateway-for-writing-restful-services) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [But, you're not Facebook](https://www.wearedevelopers.com/videos/378-but-you-re-not-facebook) - [Can SVG be fast? Rendering a scatter chart with over 10k points](https://www.wearedevelopers.com/videos/100299-can-svg-be-fast-rendering-a-scatter-chart-with-over-10k-points) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119)