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# IT Help Desk

- **Company:** Eastridge Workforce Solutions
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Citrix Systems, Office Suite, Azure Active Directory, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Peripherals, Microsoft InTune, Information Technology, Laptops, Zendesk, Servicenow, Unified Endpoint Management, User Accounts
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=278acdf33d379ef2

## About the Role

Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).

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2+ years of IT Help Desk or Desktop Support experience.

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Strong knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory.

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Citrix or Intune experience a plus

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Experience supporting laptops, desktops, printers, mobile devices, and peripheral equipment.

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Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Freshservice, Zendesk, or similar.

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Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.

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Excellent troubleshooting, communication, and customer service skills.

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Ability to prioritize multiple support requests while maintaining a positive attitude.

Preferred Qualifications

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Experience supporting healthcare, government, nonprofit, or public-sector organizations.

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CompTIA A+, Network+, Microsoft, or ITIL certifications.

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Experience with Azure Active Directory (Entra ID), Intune, Microsoft Endpoint Manager, or mobile device management (MDM).

## Description

We are seeking a customer-focused IT Help Desk Support Specialist to provide first-line technical support to internal employees across multiple departments. The ideal candidate enjoys solving technical problems, delivering exceptional customer service, and supporting end users in a fast-paced environment. This role will troubleshoot hardware, software, network, and application issues while ensuring technology systems remain reliable and secure.

Key Responsibilities

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Serve as the first point of contact for IT support requests via phone, email, ticketing system, and in person.

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Troubleshoot and resolve hardware, software, printer, network, VPN, and Microsoft 365 issues.

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Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.

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Create, manage, and disable user accounts in Active Directory and Microsoft 365.

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Support Windows operating systems, Office applications, Teams, Outlook, and common business software.

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Document incidents, resolutions, and technical procedures within the IT ticketing system.

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Escalate complex technical issues to Systems, Network, or Security teams as appropriate.


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