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# Senior Desktop Support Specialist (On-Site)

- **Company:** Calance Consulting Corporation
- **Location:** Piedmont, SC, United States
- **Experience:** Expert
- **Salary:** $50,000.0 - $65,000.0
- **Contract:** Temporary contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, JIRA, VoIP, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Windows PowerShell, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Internet Protocol Telephony, Microsoft InTune, Information Technology, MobiControl, Laptops
- **Published:** August 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3f01a84e3856086e

## About the Role

* Education: Associate s degree in IT, Computer Science, or a related technical field.
 * Experience: 5+ years of hands-on desktop/IT support in an enterprise environment.
 * Environment Match: Proven experience supporting IT infrastructure in a manufacturing, plant, or warehouse environment (RF devices, thermal printers, production line connectivity).

Technical Stack:

 * Strong proficiency with Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
 * Experience with Active Directory, network troubleshooting (TCP/IP, DNS, DHCP), and Jira (or similar ITSM tools).
 * Familiarity with PowerShell scripting for basic operational automation.
 * Physical Capability: Ability to move freely across large plant/warehouse facilities and lift up to 30 lbs of IT equipment.

Nice-to-Haves / Certifications

 * Certifications: CompTIA A+, Network+, Microsoft MD-102, or ITIL Foundation.
 * Hands-on experience with Soti MobiControl, Automox, or Lansweeper.
 * Background supporting Avaya VoIP phone deployments.

## Description

Are you a seasoned IT Support Specialist who thrives in fast-paced manufacturing and logistics environments? We are seeking a Senior Desktop Support Specialist to join our Management Information Systems (MIS) team on-site at our Piedmont facility.
In this role, you will serve as the primary on-site technical expert, supporting everything from corporate office workstations to critical production line hardware and warehouse logistics equipment. You ll play a key role in keeping operations running smoothly, mentoring junior technicians, and driving infrastructure upgrade projects.

What You ll Be Doing

 * On-Site & Production Support: Serve as the main point of contact and escalation point for technical issues across office spaces, distribution centers, and production floors.
 * Hardware & Specialized Equipment: Provision, troubleshoot, and maintain desktops, laptops, mobile devices, Zebra/thermal printers, and handheld RF scanners.
 * Systems & Endpoint Management: Deploy images, manage user access via Active Directory, and handle software patching using Intune, Automox, Lansweeper, and Soti MobiControl.
 * Network & VoIP: Resolve connectivity issues (VPN, DNS, DHCP, Wi-Fi) and support Avaya VoIP desk phones and softphones.
 * Project Leadership: Help lead workstation refreshes, office expansions, and site-wide technology rollouts.
 * Mentorship: Act as a technical lead and guide junior desktop support staff.


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