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# IT Helpdesk Technician

- **Company:** Southern Auto Group
- **Location:** Roanoke, VA, United States
- **Salary:** $35,000.0 - $45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Software Applications, Collaborative Software, Cyber Security, Networking Basics, Information Technology, Gsuite
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d4cc66f13bb803de

## About the Role

* Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
 * Strong knowledge of IT support processes, hardware troubleshooting, and basic network management
 * Excellent communication skills, with the ability to explain technical concepts to non-technical users
 * Proven problem-solving abilities and attention to detail
 * Ability to prioritize tasks and manage time effectively

Personal Attributes

 * Customer-focused with a positive attitude toward helping others
 * Highly organized with the ability to multitask in a fast-paced environment
 * Strong interpersonal skills and the ability to collaborate with a diverse team
 * Self-motivated and proactive in identifying and solving technical issues

## Description

We are looking for a dedicated IT Helpdesk Technician to provide technical support and ensure the smooth operation of our organization's IT systems. While prior experience with Cisco Meraki, CDK DMS, and Google Workspace would be helpful, it is not required. The IT Helpdesk Technician will be responsible for troubleshooting issues, assisting users, and maintaining system performance. The role requires excellent troubleshooting abilities, communication skills, and the ability to handle multiple tasks efficiently.

IT Support and Troubleshooting

 * Provide frontline technical support to end-users, resolving issues related to hardware, software, network, and systems
 * Troubleshoot and maintain the Cisco Meraki network to ensure uptime and reliability
 * Assist with user access, account management, and system support for CDK DMS and Google Workspace
 * Monitor and respond to IT helpdesk requests, ensuring timely resolution of tickets and minimizing disruptions

System Maintenance and Monitoring

 * Perform regular system updates, patches, and maintenance to keep IT systems secure and up-to-date
 * Monitor IT infrastructure, including network performance and security, to identify potential issues
 * Assist in maintaining and optimizing Google Workspace for collaboration, email, and file management

User Training and Support

 * Provide training and support to staff on various IT tools and systems, including email, collaboration tools, and software applications
 * Document IT support processes and troubleshooting steps for common issues
 * Educate users on best practices for IT security and system efficiency

Collaboration and Communication

 * Work closely with the IT team and other departments to understand their technical needs and provide solutions
 * Escalate complex issues to senior IT staff or external vendors when necessary and track resolution progress
 * Keep stakeholders updated on the status of ongoing IT issues or projects


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