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# 技术支持工程师-Technical Support Engineer

- **Company:** Tellusicom INC
- **Location:** Fremont, CA, United States
- **Experience:** Experienced
- **Salary:** $48,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Linux, Software Deployment, Virtualization Technology, Windows Desktop, Computer Network Technologies, Hardware Infrastructure, Vmware
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=634aeadc07581ca7

## About the Role

1. At least three years of experience in server-related technical support or systems engineering; familiarity with mainstream server hardware architectures; ability to independently resolve complex hardware issues.

 2. Solid foundation in networking technology; familiarity with Windows and Linux operating systems and virtualization platforms (such as VMware); ability to perform system installations, troubleshooting, and application deployments.

 3. Familiarity with product development and service delivery processes; experience in cross-departmental communication and coordination is preferred; familiarity with the IPD (Integrated Product Development) process is a plus.

 4. Fluency in spoken, written, and reading English to handle interactions with multinational clients or collaborate with internal multinational teams; proficiency in Chinese is a plus.

 5. Bachelor's degree or higher

## Description

1. Provide support for product implementation, promptly resolve issues during implementation, and ensure the delivery of large-scale projects.

 2. Offer technical support for complex faults escalated by frontline server engineers, provide solutions and follow up until the issues are fully resolved.

 3. Manage after-sales service for customer-reported issues, strictly comply with after-sales service standards to ensure customer satisfaction; coordinate front-end and back-end resources, actively solve difficult customer problems and promote closed-loop resolution; monitor equipment failures and conduct equipment health management.

 4. Collect customer feedback on services, gather serviceability issues and promote continuous product improvement to enhance overall product serviceability and maintainability. Establish a professional service image through effective communication with users, promptly feedback customer demands for products or other services to the back-end, and conduct customer service operations.

 5. Respond promptly to customer needs for product commissioning, implementation and after-sales service; cooperate with the marketing team to handle and communicate on-site for customer emergencies.


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