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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** OPS, LLC - **Location:** Dewey, OK, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, BASIC (Programming Language), Microsoft Outlook, Cloud Computing, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hard Disk Drives, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Network Connections, Office Suite, Windows PowerShell, Azure Active Directory, Software Engineering, TCP/IP, User Provisioning Software, Wi-Fi Technology, Scripting, Office365, Peripherals, Microsoft InTune, Information Technology, Casper Suite, Laptops, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f900dffedbab8630 ## About the Role * 1-3 years of experience in a help desk or desktop support role * Strong troubleshooting skills in Windows environments (macOS experience a plus) * Hands-on experience with Microsoft 365 / Office applications * Familiarity with Active Directory, user provisioning, and group policies * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) * Experience troubleshooting both hardware and software issues * Excellent customer service and communication skills (verbal and written) * Strong organizational skills with the ability to manage multiple tasks simultaneously * Self-motivated and able to work independently as well as part of a team Preferred Qualifications * CompTIA A+, Network+, or Microsoft certifications * Experience with Mobile Device Management (MDM) platforms such as Intune or Jamf * Familiarity with endpoint security tools and antivirus management * Exposure to Azure or other cloud-based environments * Basic scripting knowledge (PowerShell, batch) for task automation Work Environment & Expectations * Office-based role with occasional physical work (lifting, moving equipment, workstation setup) * May require supporting users across multiple departments or locations * Ability to respond to urgent support needs in a timely and professional manner ## Description The IT Support Specialist provides first-level technical support to end-users by troubleshooting hardware, software, and network-related issues. This role is responsible for ensuring timely resolution of support requests, setting up equipment, and maintaining a reliable IT environment that supports daily business operations., * Provide first-level troubleshooting and resolution for common technical issues, including: + Windows and macOS operating systems + Microsoft 365 applications (Outlook, Teams, Word, Excel, etc.) + Hardware issues (desktops, laptops, monitors, printers, peripherals) + Network connectivity (Wi-Fi, VPN, basic LAN troubleshooting) + Software installation, updates, and configuration + Password resets, account unlocks, and basic Active Directory/Azure AD tasks * Set up, configure, and deploy desktops, laptops, printers, and mobile devices for employees * Manage user accounts, permissions, and passwords in Active Directory or Azure AD * Assist with employee onboarding and offboarding (account setup, equipment provisioning, email configuration) * Support Microsoft 365 and other business-critical applications * Perform basic hardware repairs and component replacements (e.g., RAM, hard drives, peripherals) * Coordinate warranty and RMA processes with vendors as needed * Configure and deploy new workstations, including imaging and software installation * Maintain accurate hardware inventory and asset tracking records * Escalate complex technical issues to senior IT staff or vendors with proper documentation * Provide user training and guidance on best practices and self-service tools * Participate in IT projects such as hardware refreshes and software rollouts ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)