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# PW1100G-JM Customer Technical Services Cold Section Engineer - Onsite

- **Company:** RTX
- **Location:** East Hartford, CT, United States
- **Experience:** Experienced
- **Salary:** $86,800.0 - $165,200.0
- **Contract:** Permanent contract
- **Skills:** Computerized Patient Record System, Technical Data Management Systems, Cts+
- **Published:** August 31, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3369800985&tx=FJ3532FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's Degree in Mechanical or Aerospace Engineering is required
 * 5+ years of Engineering experience or 3+ years with an advanced degree
 * U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

 * May have broad knowledge of project management.
 * Prefers substantial knowledge of RTX projects, programs or systems in order to provide enhancements within job area.

## Description

* The CTS engineer works directly with airline customers and engine overhaul facilities and teams up with their respective disciplines to:
 * Understand and implement corrective action for engine related in-service events and hardware issues identified during overhaul.
 * Support MROs to resolve work-stops during teardown and reassembly of engines.
 * Support Airlines to resolve Aircrafts on the Ground (AOGs) and coordinate resolution of service issues.
 * Initiate technical data development of documentation for engine/module piece part inspection and for Engine Manuals (EM) and Aircraft Maintenance Manuals (AMM).
 * Coordinate with the technical publication organization (MDE) and provide direction for all technical publications' issues related to their hardware.
 * Interface with Airbus by providing design, operation, maintenance, and customer service data.
 * Coordinate resolution on hardware investigations (CPRs - Customer Part Returns)
 * Coordinate resolution on Quality Notifications (QNs), In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.


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