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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # COMPUTER SUPPORT TECHNICIAN II - 55003241 - **Company:** State of Florida - **Location:** Bartow, FL, United States - **Experience:** Experienced - **Salary:** $46,382.0 - $54,112.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Computer Networks, Desktop Computing, Firmware, Microsoft Office, Microsoft Operating Systems, Microsoft Software, System Center Configuration Manager, Office Suite, Diagnostic Tools, Computer Equipment, Information Technology - **Published:** August 25, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1c8d4f8d6ab23f61 ## About the Role Microsoft products, including operating systems, Office Suite, and Outlook in a network environment. Computer software, hardware, and firmware relative to personal computer and LAN/WAN environments. Skills in: Installing and providing technical support for software applications, operating systems, and personal computer hardware. Performing advanced troubleshooting on various manufacturers of computers. Ability to: Lift 50 pounds and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather. Communicate effectively both verbally and in writing. Read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards. Mentor, train, and support other technicians., High School diploma or equivalent and 2 years of work experience in the installation, maintenance and technical support of workstation hardware. OR 2 years of experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating systems; applicants with SCCM experience will be preferred. OR Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience. OR Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university. ## Description Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. ## Related Videos - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [When Agents Meet Legacy: Never Change a Running System](https://www.wearedevelopers.com/videos/100320-when-agents-meet-legacy-never-change-a-running-system) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)