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# IT Support Specialist

- **Company:** MAIMONE LEGAL PLLC
- **Location:** Fort Lauderdale, FL, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Law Practice Management Software, Software as a Service, Document Management Systems, Software Licensing, Microsoft Power Automate, Zapier, Hardware Asset Management, Api Design
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=107631d42a9175fa

## About the Role

* 2+ years in an IT support or systems administration role, ideally in a law firm or professional services environment

 * Hands-on experience with Lawmatics, Docketwise, and/or MyCase strongly preferred (or comparable legal practice management/CRM software)

 * Experience building automations/workflows within SaaS platforms

 * Strong understanding of hardware asset tracking and inventory management

 * Familiarity with onboarding/offboarding security best practices

 * Excellent communication skills - comfortable supporting non-technical attorneys and staff

Nice to Have

 * Experience with Trainual or similar onboarding/training platforms

 * Zapier, Power Automate, or API-based integration experience

 * Immigration or civil litigation practice background (helps with Docketwise workflows specifically

## Description

We're seeking a hands-on IT Support Specialist to manage our internal technology operations - from employee onboarding/offboarding to hardware asset management to administering and optimizing our legal practice software (Lawmatics, Docketwise, and MyCase). This is a great fit for someone who enjoys wearing multiple hats: part help desk, part systems administrator, part legal-tech power user.

Key Responsibilities

Onboarding & Offboarding

 * Set up new hire accounts, hardware, email, and system access (including Lawmatics/Docketwise/MyCase user profiles and permissions)

 * Conduct IT orientation for new employees

 * Manage secure offboarding: account deactivation, equipment retrieval, access revocation across all platforms

Hardware & Asset Management

 * Maintain an accurate inventory of all PCs, laptops, monitors, phones, and peripherals

 * Track asset lifecycle: procurement, deployment, maintenance, retirement

 * Coordinate repairs, warranty claims, and vendor relationships

 * Manage software licensing and compliance records

Legal Software Administration & Automation

 * Serve as in-house admin for Lawmatics, Docketwise, and MyCase

 * Build and maintain automations and workflows within and across these platforms (intake sequences, status updates, document triggers, task assignments, etc.)

 * Manage integrations between Lawmatics, Docketwise, MyCase, and other firm systems (email, calendar, e-signature, document management)

 * Train attorneys and staff on proper platform usage; troubleshoot user issues

 * Evaluate and recommend additional automation opportunities to reduce manual work (e.g., Zapier or native integrations)

 * Maintain data hygiene and reporting/dashboards across systems


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