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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # County Operations Supervisor (IT Manager 1) - **Company:** State of Ohio - **Location:** Columbus, United States - **Experience:** Starter - **Salary:** $101,774.0 - $133,494.0 - **Contract:** Temporary contract - **Skills:** Microsoft Access, C (Programming Language), Java (Programming Language), Delphi (Programming Language), C++ (Programming Language), COBOL (Programming Language), Computer Programming, Databases, IBM DB2, Visual C++ (Programming Language), Monitoring of Systems, IBM Information Management System, Network Troubleshooting, Microsoft Visual Studio, Oracle (Applications), Pacbase, PowerBuilder, SAS (Software), Network Routers, Executive Control Language, Computer Network Operations, Sybase, Firewalls (Computer Science), Information Technology, Visual Basic Language - **Published:** August 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=913656ecaca7b38f ## About the Role * Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; * AND Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; * AND 18 mos. exp. in performing project management functions as defined in series purpose. Option 2: * 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; * AND 18 months exp. in performing project management functions as defined in series purpose. Option 3: * 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Option 4: * The equivalent of Minimum Class Qualifications For Employment noted above. ## Description The County Operations Support Supervisor leads a team of remote support technicians who provide front-line IT assistance to all 88 county partner agencies across Ohio. In this role, you are responsible for turning statewide technical directives into practical, workable support that county offices can depend on every day. The work blends leadership, communication, and hands-on technical problem-solving in a fast-paced operational environment. A key part of this position involves building strong working relationships with both your team and county partners. You will help shape how technical support is delivered statewide and ensure staff feel supported, informed, and empowered. Counties rely heavily on clear communication and reliable service, and you will be a primary connection point for addressing concerns, coordinating troubleshooting, and maintaining trust across diverse stakeholders. Travel to county locations is part of the role and gives you the chance to strengthen those connections directly. What makes this role especially rewarding is seeing the direct impact of your leadership. Your guidance helps technicians grow professionally, strengthens county operations, and supports essential services used by Ohioans every day. You will contribute to meaningful outcomes, drive operational improvements, and make a tangible difference in how county agencies deliver critical services statewide. Duties include but are not limited to: * Oversee daily remote technical support for county agencies, ensuring timely and accurate delivery of network, hardware, software, and endpoint assistance. * Frequently travel to various county and customer locations for routine on-site visits. * Engage with customers and technical point of contact to address operational and technical needs. * Provide advanced troubleshooting guidance for complex scheduling, processing, and network issues, coordinating second and third level resolution efforts. * Lead and support testing, installation, repair, and maintenance of IT and telecommunications equipment, including routers, switches, firewalls, workstations, printers, and circuit components. * Respond to production-down and major incident issues on a 24-hour basis, coordinating restoration efforts and communicating status with county partners. * Participate in short and long-term planning for county network operations and endpoint support, ensuring solutions align with enterprise standards and performance expectations. * Evaluate new tools and technologies (such as remote support platforms, monitoring systems, and endpoint management solutions) and recommend improvements that enhance reliability and security. * Develop project plans, document operational processes, and recommend enhancements that strengthen statewide service delivery. * Collaborate with other OIS bureaus and ODJFS offices to ensure consistent communication, coordination, and alignment on shared responsibilities. * Assign work, set goals, review performance, encourage staff development, and provide coaching and support for remote support technicians., Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. ## Related Videos - [Data Fabric in Action - How to enhance a Stock Trading App with ML and Data Virtualization](https://www.wearedevelopers.com/videos/253-data-fabric-in-action-how-to-enhance-a-stock-trading-app-with-ml-and-data-virtualization) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)