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# Support Technician II (Tier 2) Bakersfield, CA

- **Company:** Grapevine MSP Technology Services
- **Location:** Bakersfield, CA, United States
- **Salary:** $54,121.0 - $65,346.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Microsoft Office, Networking Basics, Remote Service Software, Wide Area Networks, Firewalls (Computer Science), Information Technology, User Administration
- **Published:** August 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a930d84ec6f07b20

## About the Role

We're growing and looking for a skilled Tier 2 technician to join our engineering team. This goes beyond ticket resolution. You'll be a key escalation point, trusted problem solver, and technical resource across a wide range of client environments. If you thrive on complex problems and want work that actually matters, this is it., Proven experience in a desktop support or help desk Tier 2 role

 * Strong knowledge of Windows OS across all workstation versions
 * Proficiency with Office 365 and the Microsoft Office Suite
 * Experience with Active Directory and user account management
 * Solid networking fundamentals - LAN/WAN, connectivity troubleshooting
 * Familiarity with remote support tools and common office hardware
 * Knowledge of antivirus, firewalls, and endpoint security best practices
 * Basic macOS comfort
 * Clear communicator with strong customer service skills
 * Organized, proactive, and able to work well under pressure

Nice to Have and What Sets You Apart

 * MSP experience (highly preferred)
 * A habit of preventing problems, not just fixing them
 * Passion for staying current with evolving technology
 * Continuous improvement mindset focused on client satisfaction

## Description

* Serve as the escalation point for complex hardware, software, and connectivity issues
 * Monitor and maintain client IT systems, networks, and applications
 * Log incidents, perform root cause analysis, and implement fixes that prevent recurrence
 * Run scheduled maintenance: backups, patches, and updates
 * Document procedures, incidents, and resolutions accurately
 * Enforce IT security policies and flag vulnerabilities
 * Train end users on systems, applications, and IT policies
 * Collaborate with the broader team for seamless handoffs and communication


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