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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform/Application Support Engineer - **Company:** Beacon Hill Technologies - **Location:** Beacon Hill, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, Microsoft Azure, Databases, Relational Databases, Microsoft SQL Server, Networking Basics, Oracle (Applications), Release Management, Standard Sql, Data Streaming, Google Cloud, Enterprise Software Applications, Cloud Platform System, Firewalls (Computer Science), Information Technology, Operational Systems, Servicenow - **Published:** August 11, 2026 - **Apply:** https://www.dice.com/job-detail/1be0d543-334c-4eb5-9a4f-1b3c4872d66e ## About the Role * 7+ years of advanced production/platform troubleshooting experience, including root cause analysis and complex incident resolution. * Strong SQL experience with the ability to write queries and work with relational databases, preferably Microsoft SQL Server and/or Oracle. * Solid working knowledge of Windows Server environments. * Strong understanding of networking fundamentals, including data flows, connectivity, firewalls, ports, and troubleshooting. * Experience supporting vendor-based/third-party enterprise applications and coordinating technical issues with external vendors. * Experience with incident, problem, and change management * Strong communication skills with the ability to work across business, infrastructure, security, networking, and vendor teams. * Ability to participate in an on-call rotation, including after-hours support when required. Nice-to-Haves * Experience supporting cloud environments such as AWS, Azure, or Google Cloud Platform; AWS EC2 exposure is a plus. * Experience with ServiceNow or similar ITSM platforms. * Familiarity with CI/CD pipelines and deployment practices. * Experience supporting highly regulated or operationally complex environments. * Industry experience in areas such as transportation, logistics, healthcare, risk management, marine operations, or maintenance systems. * Experience with applications such as AMOS, SeaCare, Crunchtime, or MXP. ## Description Seeking a Senior Platform Engineer to provide advanced troubleshooting, production support, and operational ownership for critical enterprise technology platforms. This role will serve as a technical escalation point, partnering with vendors, infrastructure teams, networking, security, and business stakeholders to resolve complex issues and improve platform stability and reliability., * Troubleshoot complex application, infrastructure, database, and connectivity issues and drive them through resolution. * Serve as a technical escalation point for production incidents and vendor-supported platforms. * Triage incidents, identify ownership, and coordinate with the appropriate technical teams. * Perform day-to-day operational support to maintain platform availability, stability, and performance. * Support testing and validation for software, infrastructure, and service-layer upgrades and releases. * Partner with security and vendors to implement required security controls and remediation. * Develop and implement automation and operational tools to improve platform administration and reliability. * Participate in incident, problem, change, and release management activities. * Support infrastructure upgrades, platform enhancements, and technology roadmap initiatives. * Maintain technical and operational system documentation. Interested candidates may submit their resumes online or call at for further information regarding the position. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Cloud Run- the rise of serverless and containerization](https://www.wearedevelopers.com/videos/106-cloud-run-the-rise-of-serverless-and-containerization) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)