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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Analyst - **Company:** Roessel Joy - **Location:** Stoughton, MA, United States - **Experience:** Experienced - **Salary:** $83,200.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Excel, Application Performance Management, Business Software, Databases, Data Integrity, Database Development, JD Edwards EnterpriseOne, Microsoft Software, Microsoft SQL Server, Oracle (Applications), Powerpivot, Power BI, SAP (Applications), SQL Stored Procedures, SQL Databases, Transact-SQL, Enterprise Software Applications, Data Analytics, Data Management, Tools for Reporting, SQL Server Management Studio (SSMS) - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=42625a7052bf2766 ## About the Role * 4+ years of professional experience in an IT application support, systems analyst, or data analyst role within a corporate environment (internships, work-study programs, and short-term contracts will not be considered). * Demonstrated employment stability, including 2+ years of tenure with one or more employers. * Advanced experience using Microsoft SQL Server Management Studio (SSMS). * Strong expertise writing complex T-SQL queries, stored procedures, views, functions, and joins. * Experience supporting enterprise ERP platforms such as JD Edwards, SAP, Oracle, or comparable enterprise resource planning systems #RJADM45, * This role is hiring in the contract to hire capacity, are you comfortable with the nature of the position? ## Description Enterprise Application Support * Serve as the primary technical support resource for enterprise business applications and ERP systems. * Respond to user issues and service requests through the IT Service Desk while providing exceptional customer support. * Troubleshoot application, system, and data-related issues to ensure minimal downtime and business continuity. * Become the internal subject matter expert on enterprise applications and business workflows. * Document software defects and collaborate with development teams to identify and implement solutions. * Maintain technical documentation, knowledge base articles, and support procedures. SQL Development & Database Management * Utilize Microsoft SQL Server Management Studio (SSMS) to write complex T-SQL queries. * Develop and maintain stored procedures, views, functions, joins, and other SQL objects. * Retrieve, validate, and analyze business data to support operational and financial reporting. * Update database tables and perform ongoing data maintenance tasks. * Optimize SQL queries for performance and data accuracy. * Support data integrity initiatives across enterprise applications. ERP & Financial Systems Support * Support enterprise ERP platforms such as JD Edwards, SAP, Oracle, or similar enterprise resource planning systems. * Partner with Finance and Operations teams to support business processes aligned with GAAP and financial reporting workflows. * Assist with ERP configuration, troubleshooting, testing, upgrades, and system enhancements. * Analyze business requirements and recommend application improvements that increase operational efficiency. * Support integrations between ERP platforms and other enterprise business applications. Reporting & Data Analytics * Develop SQL-based reports and dashboards for executive leadership and business stakeholders. * Create tabular and graphical reports using SQL, Microsoft Excel, and business intelligence tools. * Build reusable reporting solutions that improve operational visibility and reduce manual reporting efforts. * Support ad hoc reporting requests while ensuring data accuracy and consistency. * Utilize Power Pivot, Microsoft Query, Power BI, or similar reporting tools when appropriate. Documentation, Training & Continuous Improvement * Develop and maintain end-user documentation, technical procedures, and application support guides. * Train users on enterprise applications, reporting tools, and system best practices. * Monitor application performance and recommend process improvements. * Stay current with Microsoft technologies, SQL Server, ERP platforms, and emerging industry trends. * Continuously identify opportunities to improve application performance, reporting capabilities, and user experience. ## Related Videos - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)