> Markdown version of [/jobs/ext/2590948-it-technical-support-bilingual-korean-english](https://www.wearedevelopers.com/jobs/ext/2590948-it-technical-support-bilingual-korean-english). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support -Bilingual (Korean/ English) - **Company:** Woongjin, Inc - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Office Suite, Microsoft PowerPoint, Windows PowerShell, Remote Desktop Services, Remote Service Software, Software Deployment, Scripting, Peripherals, Information Technology, 3-tier Architectures, Zendesk, Servicenow, User Accounts - **Published:** August 10, 2026 - **Apply:** https://jobs.smartrecruiters.com/WJCompany/744000142946079-it-technical-support-bilingual-korean-english- ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field. * 5+ years of hands-on experience in an IT support role in an enterprise environment. * Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP). * Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications. * Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.). * Strong problem-solving and communication skills, both written and verbal. * Ability to prioritize and manage multiple tasks in a fast-paced environment. * Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred. * VDI support experience is a plus. * MacOS support experience is a plus. * Working knowledge of ITIL practices is a plus. Preferred Experience: * Experience in IT service desk environments supporting 500+ end users. * Exposure to basic scripting (PowerShell) for automation tasks. * Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy). * Experience with Enterprise Mobility Management (or Mobile Device Management). * Experience with WDS (Windows Distribution Services). * Experience with disk imaging/cloning tools. ## Description We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments., * Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments. * Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.). * Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools. * Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution. * Perform user onboarding/offboarding and manage access rights through AD and other systems. * Provide on-site & off-hour VIP Support for Executives and other urgent cases. * Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.). * Assist with software deployment, patching, and system updates. * Identify recurring issues and recommend long-term solutions or process improvements. * Ensure compliance with IT security policies and procedures. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [JavaScript? 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