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# Desktop Support

- **Company:** Mitchell Martin
- **Location:** Austin, TX, United States
- **Experience:** Starter
- **Salary:** $14,560.0 - $35,360.0
- **Contract:** Permanent contract
- **Skills:** Networking Basics, Office Suite
- **Published:** August 31, 2026
- **Apply:** https://www.dice.com/job-detail/38e9dd55-aea3-4487-9dff-ba751b7cd12c

## About the Role

* 1-2 years of experience in a technical support or help desk role.
 * Strong customer service skills and communication abilities.
 * Knowledge of general office software.
 * Basic understanding of networking principles.
 * Ability to work flexible hours, including weekends.

## Description

Join our team to provide essential technical support in an onsite role in Austin, Texas. This contract position requires assisting users with computer-related technical issues, both hardware and software. You'll need strong customer service skills and experience with general IT support technologies., * Provide technical assistance to users for computer-related issues.

 * Communicate effectively with customers to resolve technical problems.
 * Log and track customer inquiries using an incident management system.
 * Follow up with customers to ensure timely resolution of issues.
 * Assist in meeting team performance targets and service level agreements.


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