> Markdown version of [/jobs/ext/2591208-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/2591208-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Specialist

- **Company:** Schneider Llp
- **Location:** Franklin, TN, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Mainframes, SAP (Applications), Windchill
- **Published:** August 31, 2026
- **Apply:** https://www.jofdav.com/jobs/59492089-product-support-specialist

## About the Role

* 0-3 years of experience
 * Bachelors degree in Electrical Engineering or other related field or;
 * Familiarity or hands-on experience with transformers (including MV transformers) through work, training, or related exposure
 * Self-motivated, proactive, and accountable, with a practical approach to problem solving
 * Strong organizational skills, with the ability to manage and prioritize both short- and long-term tasks effectively
 * Excellent communication skills, with the ability to clearly convey information to a wide range of internal and external customers and suppliers (both written and verbal)
 * Ability to learn quickly and adapt in a fast-paced, customer-focused environment
 * Comfortable reviewing and interpreting technical information such as project drawings or one-line diagrams (or a willingness to learn)

Nice to have:

 * Exposure to Schneider Electric products, systems, or processes
 * Experience with tools such as SAP, SE Advantage, Mainframe, or Windchill

## Description

This position is for a Product Support Specialist in the Medium Voltage Brand Label Team, part of the US Power Systems Business, in Nashville, Tennessee. This team is responsible for managing and executing the front and back office functions to support the execution of our MV MCC offer with our Brand Label Suppliers.

This position is accountable for assisting the customer service department with processing more complex customer orders/inquiries and supplying appropriate responses. Prioritizes and routes customer orders/inquiries to provide expeditious resolution to the customer's satisfaction. Researches and provides timely responses to customer inquiries. Utilizes and maintains information systems in support of customer service department.

What would you do?

 * Processing new orders and change orders within the required time frame
 * Specification review on incoming orders and change orders
 * Acts as a liaison between the field sales force and MVMCC Suppliers.
 * Managing the SEA queue for lead-time requests, expedites and change orders
 * Process all export paperwork (NAFTA/CAFTA) and update training as it becomes available.
 * Research status of customer orders, providing information to customers on problems.
 * Resolves production, shipping scheduling, and/or invoicing problems.
 * Provide technical support to Field Sales Organization
 * Clarifying orders between Field Office and Brand Labeled Suppliers
 * Hosting Customer Witness Testing as Required
 * Other related duties as required


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance)
- [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality)
- [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation)
- [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)

## Related Articles

- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [The Ultimate Software Engineer Career Path Guide for 2023](https://www.wearedevelopers.com/magazine/146-the-ultimate-software-engineer-career-path-guide-for-2023)