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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Columbia, MD, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Microsoft Servers, Windows PowerShell, Azure Active Directory, Tablet Computers, Software Troubleshooting, Microsoft InTune, Os Ticket
- **Published:** August 13, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3351764088&tx=IT8982TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Desktop Support
 * Hardware & Software Troubleshooting
 * Customer Service
 * Windows Operating Systems
 * Active Directory
 * Microsoft Entra ID
 * Intune
 * Asset Management, * Strong customer service and communication skills
 * Ability to work independently and solve problems effectively
 * Solid troubleshooting mindset and desire to learn
 * Strong work ethic and reliability
 * Experience utilizing knowledge base articles and technical documentation
 * Ability to thrive in a team-oriented environment

## Description

* Primarily Microsoft environment
 * Lenovo laptops and tablets
 * Limited Apple Mac support
 * Extensive Chromebook environment with 8,000+ devices deployed nationwide
 * Chromebooks are used in patient homes and configured to run a single healthcare application
 * Devices utilize SIM and eSIM technology for connectivity, including support for rural locations with limited internet access
 * Experience with Active Directory, Entra ID, Group Policy, PowerShell, and Intune is highly preferred

Responsibilities

The team operates on a rotating model, allowing technicians to gain experience across multiple support functions.

Device Imaging & Configuration

 * Image, configure, and prepare laptops, tablets, and Chromebooks for deployment
 * Support hardware lifecycle management and device readiness

Deployment Support

 * Coordinate and execute device deployments for new hires and replacement devices
 * Assist users during device setup to ensure a smooth onboarding experience
 * Support weekly deployment activities for approximately 30-40 employee devices and 100+ Chromebooks

Hardware Support & Asset Management

 * Troubleshoot and repair hardware issues
 * Decommission and recycle equipment
 * Manage device inventory and logistics

End User Support

 * Provide white-glove support to employees at the corporate campus
 * Troubleshoot hardware, software, access, and connectivity issues
 * Support remote users throughout the United States
 * Resolve common Chromebook and healthcare application issues reported by caregivers

Ticket Resolution

 * Manage and resolve escalated support tickets from the Service Desk
 * Utilize knowledge base articles and troubleshooting procedures to diagnose issues
 * Deliver a high level of customer service while supporting a diverse user base

Training

New technicians will spend time learning each support function before joining the team's regular rotation, providing exposure to imaging, deployments, hardware support, and ticket resolution.


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