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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Computer Repair Technician - 2nd Shift - **Company:** CDW - **Location:** North Las Vegas, NV, United States - **Experience:** Expert - **Salary:** $47,840.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Maintenance - **Published:** August 5, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17832278?backUrl=%2Fcareer%2F17832278%2FLead-Computer-Repair-Technician-2nd-Shift-Nevada-North-Las-Vegas ## About the Role * Experience as a computer repair technician, A+ certified preferred * The ability to diagnose and resolve complex hardware component issues * Excellent written and verbal communication skills * Strong attention to detail * Strong analytical and problem-solving skills * Effective time management and organizational skills, the ability to prioritize tasks * Demonstrated ability to lift up to 50 lbs. * Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time. * History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. * Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts., We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. ## Description The Lead Repair Technician is responsible for performing advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team. Specific duties and responsibilities may vary based on the day-to-day business needs of CDW. *Please note this is 2nd Shift (M-F 4pm-12:30am PT) What You Will Do: * Mentor and support laptop technicians: Provide guidance and coaching to help technicians enhance their skills and ensure adherence to repair standards. * Troubleshoot technical issues: Identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs. * Perform laptop repairs: Carry out routine and advanced repairs on various laptop models, ensuring quality and timely service. * Develop and implement technical processes and procedures: Contribute to the creation and refinement of processes that improve the efficiency and effectiveness of laptop repair services. * Execute technical projects: Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget. * Collaborate with cross-functional teams: Work with other groups within CDW to support technical services that align with organizational objectives and operational needs. * Oversee day to day production and achievement of key performance indicators (KPIs). Provide repair technicians performance-based feedback. * Travel to Conyers(ATL), GA the first week of employment for paid training. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Swapping a Data Warehouse at Runtime: Zero-Downtime Migration Without Changing a Single Client](https://www.wearedevelopers.com/videos/100311-swapping-a-data-warehouse-at-runtime-zero-downtime-migration-without-changing-a-single-client) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Microfrontends at Scale](https://www.wearedevelopers.com/videos/236-microfrontends-at-scale) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [The Fastest-Growing Tech Sectors to Look Out for in 2025](https://www.wearedevelopers.com/magazine/373-the-fastest-growing-tech-sectors-to-look-out-for-in-2025)