> Markdown version of [/jobs/ext/2592588-telecom-voice-provisioning-analyst](https://www.wearedevelopers.com/jobs/ext/2592588-telecom-voice-provisioning-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecom Voice Provisioning Analyst - **Company:** TransUnion LLC - **Location:** Reston, VA, United States - **Experience:** Expert - **Salary:** $51,709.0 - $75,005.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office - **Published:** August 6, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17849421?backUrl=%2Fcareer%2F17849421%2FTelecom-Voice-Provisioning-Analyst-Virginia-Reston ## About the Role * 5+ years of telecommunications experience involving Local Service Requests (LSRs), specifically port-ins and port-outs, including moves, adds, changes, disconnects, and ancillary services such as E911, Caller ID, and directory listing. * Proven experience in a Customer Service, Service Delivery, or Provisioning role, with the ability to deliver an excellent customer experience and exceed customer expectations. * Strong understanding of telecommunications provisioning processes, voice and numbering operations, and order management workflows to support accurate and timely service activation. * Strong analytical, problem-solving, organizational, and time management skills, with the ability to balance multiple tasks, deadlines, order types, and customer priorities simultaneously. * Associate degree or higher preferred, or equivalent experience and knowledge relevant to telecommunications provisioning, service delivery, or customer operations. Required Technical Skills * In-depth understanding of LSRs, including the ability to review, interpret, and process Local Service Requests accurately. * Experience working in internal and external customer systems to manage tickets, orders, escalations, and provisioning-related tasks. * Proficiency in Microsoft Office, including Excel, Word, and Outlook, to support tracking, documentation, communication, and reporting activities. * Working knowledge of telecommunications records and services, including LOA, COB, CSR, LIDB, CNAM, E911, Toll Free/International, Residential, Business, Government, and Enterprise porting. We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: * Experience participating in Quality Assurance programs, including vendor case audits, QA coaching, and QA calibration discussions. * Ability to facilitate daily customer and vendor calls while maintaining clear communication, professionalism, and a customer-first approach. * Strong attention to detail and project management skills to support multiple tasks, work queues, customer requests, and critical timelines. * Ability to support training, cross-functional education, and special projects as assigned by management. * Experience working in a hybrid environment, with regular performance of responsibilities both virtually and in person at an assigned TransUnion office location for a minimum of two days per week. ## Description * Serve as a key contributor on the Voice team by responding to and resolving customer support tickets and escalations using established methods, procedures, and documentation. * Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs, LIDB, CNAM, and E911 records for Toll Free/International, Residential, Business, Government, and Enterprise port-ins and port-outs. * Read and interpret Local Service Requests (LSRs) to understand the current telecommunications environment and translate requirements into the requested service changes, including moves, adds, changes, disconnects, and ancillary services. * Manage work tasks across internal TransUnion systems and customer systems while tracking multiple order types, priorities, and critical dates simultaneously. * Communicate with internal resources, vendors, and customer teams to obtain required information, complete internal orders, and follow up to ensure timely responses and service delivery. * Facilitate daily calls with vendor and customer teams, provide order status updates, resolve questions or issues, and proactively advise customers of delays or changes. * Investigate, report, escalate, and resolve service issues while maintaining a sense of urgency and professionalism when handling sensitive customer matters. * Monitor work queues and order assignments to ensure timely processing and coordination of escalated orders. * Participate in Quality Assurance activities by auditing vendor cases, providing QA coaching, and sharing valuable feedback during QA calibration calls. * Assist with special projects, training, and education for other departments or individuals as assigned by management. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)