> Markdown version of [/jobs/ext/2592849-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2592849-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Florham Park, NJ, United States - **Salary:** $52,000.0 - $65,000.0 - **Contract:** Temporary to permanent - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Artificial Intelligence, Apple IOS, Apple Mac Systems, Software Applications, JIRA, Microsoft Outlook, Software Documentation, Computer Networks, Computer-Generated Imagery, Desktop Computing, Desktop Window Management, Executive Information Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Log Files, Microsoft Office, Network Connections, Remote Access Technology, Remote Desktop Services, Cloud Services, Remote Infrastructure Management, Wide Area Networks, Connectivity Problems, Tablet Computers, Firewalls (Computer Science), Microsoft InTune, Information Technology, Gsuite, Servicenow, User Accounts - **Published:** August 4, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/nj/florham-park/3a0fb545-48de-47ab-bcd8-8c59b3a8043c ## About the Role Firewall Operations Leadership ServiceNow Group Policy Team Oriented Microsoft 365 User Accounts Prioritization Issue Tracking Detail Oriented Problem Solving Desktop Support Customer Service Microsoft Office, * 2+ years of desktop support, help desk, or technical support experience. * Strong Level 1 and Level 2 troubleshooting experience supporting Windows environments. * Hands-on experience with Microsoft Office Suite and Exchange. * Experience administering and troubleshooting Active Directory and Group Policy. * Experience installing and configuring hardware, software, and endpoint devices. * Strong knowledge of VPN connectivity and remote access support. * Excellent troubleshooting, analytical, and problem-solving skills., * Experience supporting LAN/WAN environments. * Knowledge of TCP/IP networking concepts. * Experience troubleshooting VPN connectivity, internet access issues, and firewall-related problems. * Ability to identify and resolve common network connectivity and performance issues. Soft Skills * Strong customer service and end-user support experience. * Excellent verbal and written communication skills. * Professional demeanor with a positive, team-oriented attitude. * Ability to prioritize multiple tasks in a fast-paced environment. * Strong attention to detail and commitment to issue resolution., * Experience supporting enterprise environments. * Familiarity with ITSM/ticketing systems such as ServiceNow, Jira, or similar platforms. * Experience with workstation deployments, imaging, and hardware refresh projects. * Knowledge of Microsoft 365 administration and cloud-based services. ## Description We are seeking a Desktop Support Technician to provide Level 1 and Level 2 technical support for end users in a Windows-based enterprise environment. This role will be responsible for troubleshooting hardware, software, and network-related issues while delivering exceptional customer service and ensuring timely resolution of technical incidents., * Provide onsite and remote desktop support for hardware, software, operating system, and connectivity issues. * Troubleshoot and resolve Windows PC, laptop, printer, and peripheral-related problems. * Support Microsoft Office applications, Outlook, and other business-critical software. * Install, configure, and maintain desktop applications, operating systems, and user devices. * Administer and support Active Directory user accounts, permissions, group memberships, and password resets. * Troubleshoot Group Policy, Exchange, VPN, and network connectivity issues. * Set up, deploy, and configure new computers, mobile devices, and peripheral equipment. * Respond to and resolve technical support requests through a ticketing system, phone, email, and walk-up support. * Escalate complex issues to appropriate teams when necessary. * Document troubleshooting steps, resolutions, and support activities. * Provide user guidance and technical training as needed., Mac OS Writing Tablets Operations Leadership ServiceNow Multitasking Communication Microsoft 365 Problem Solving Team Leadership Customer Service Active Directory Higher Education Google Workspace Technical Issues Operating Systems Technical Support Account Management Business Valuation Service Management Full Stack Development Multitier Architecture Artificial Intelligence Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) +0 Google IT Support Desktop Support Technician TEKsystems New York, NY*Hybrid Apple IOS Operations Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 Google IT Support Desktop Support Technician (2nd Shift) TEKsystems New York, NY*On-Site Viruses Planning Templates Log Files Operations CompTIA A+ Proactivity Communication Team Oriented Microsoft 365 Customer Service Active Directory Physical Security Technical Support Help Desk Support Desktop Computing IT Infrastructure Video Conferencing Personal Computers Business Valuation Workflow Management Local Area Networks Microsoft Windows 10 Software Installation Hardware Architecture Full Stack Development Software Documentation Artificial Intelligence Business Transformation Administrative Functions Mobile Device Management Desktop Window Management Computer-Generated Imagery Healthcare Industry Knowledge Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)