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# Operations Support - Technical Advisor

- **Company:** Infinity Systems Engineering, LLC
- **Location:** Colorado Springs, CO, United States
- **Experience:** Experienced
- **Salary:** $85,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Bash Shell, CompTIA Security+, Data Security, Linux, File Transfer, Issue Tracking Systems, Microsoft Office, Project Management Information Systems, Windows PowerShell, Satcom, Scripting, National Industrial Security Program Operating Manual (NISPOM), User Administration
- **Published:** August 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=be9d022497d54ffb

## About the Role

Education: Bachelor's Degree in IT related is desired, but not required.
Experience: At least 3 years of relevant experience is required.
Clearance Requirement: DoD TS/SCI, * Security + Certification required

 * 3+ years of experience supporting MILSATCOM or DoD operations
 * Experience with MPR/DR processes and system issue tracking
 * Basic system administration (Windows/Linux), including user account management
 * Knowledge of MILSATCOM operations and drafting Operational Requests (MORs)
 * Hands-on maintenance experience (PMIs, hardware replacement, system restoration)
 * Familiarity with classified environments and secure data/file transfers
 * Strong troubleshooting skills in time-sensitive, mission-critical settings
 * Ability to manage maintenance procedures, spares, and bench stock
 * Effective communication and teamwork skills
 * Proficiency with Microsoft Office and basic documentation practices, * Experience with Kratos systems, SATCOM terminals, or RF components
 * Familiarity with DoD maintenance and ticketing systems (e.g., Remedy)
 * Basic scripting (e.g., PowerShell, Bash) or automation experience
 * Understanding of secure system handling (NISPOM, ICD 503)
 * Experience writing SOPs and supporting user/technical meetings

## Description

This Operations Support - Technical Advisor will provide Level 2 support to Level 1 Support Desk personnel and In-Room Technical Advisor (TA) staff. This task is primarily performed at Schriever Space Force Base (SSFB)., Provide organizational and intermediate level support to operations of CCS-C systems in all facilities at SSFB and Vandenberg Space Force Base (VSFB) at the Backup Satellite Operations Center - Vandenberg (BSOC-V). This position requires a Security Plus certification to maintain a privileged account on the system. In some cases, the need to perform troubleshooting to restore operational capabilities may require working outside of normal business hours including weekends.

 * Mission Problem Report (MPR) and Deficiency Report (DR) resolution
 * System administrator support
 * Draft MILSATCOM Operational Requests (MORs)
 * Installation support including maintaining critical spares and bench stock
 * Performing Preventative Maintenance Inspections (PMIs)
 * Removing and replacing faulty equipment
 * Restoring systems to operations within contractually mandated timelines
 * Maintaining organizational maintenance procedures
 * User account management (new and existing accounts)
 * File transfers as required by users
 * Classified courier support
 * Log and data collection to support Kratos engineering
 * Support all Kratos operations meetings
 * Support user meetings as required


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