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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** COMMUNITY ACTION AGENCY OF OKLAHOMA CITY, AND OKLAHOMA/CANADIAN COUNTIES, INC. - **Location:** Oklahoma City, OK, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Network Troubleshooting, Diagnostic Tools, Information Technology, Workday - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1be65dcb8b79c52f ## About the Role * One or more of the following technology certifications: CompTIA A+, Google IT Support Professional, or Microsoft IT Support Associate. * Proficient in Excel, Word, Outlook, and Teams software. * Ability to handle confidential employee matters with discretion and integrity. * Strong attention to detail. * Excellent verbal and written communication skills that support open, respectful dialogue with people at every level. * Excellent workspace and work process organizational skills. * Ability to work effectively - and build genuine connections - with people of all level and ethnic groups, respecting and valuing every individual. * A consistent, fair, and honest approach to problem-solving, paired with the curiosity to research solutions and the adaptability to execute change as technology evolves., * Associate degree in computer science or a related field. * Two or more years of experience working in a technology support capacity. ## Description Under the direction of the IT Director, the Technology Support Specialist provides technology support for the Central Office and Head Start centers in a polite, professional, and expedient manner. In every interaction, this role serves as a partner to the employees who rely on it - listening closely, communicating clearly, and treating each request with respect. The Technology Support Specialist works with integrity, handling issues honestly, consistently, and with accountability; delivers exceptional service that exceeds expectations; and brings an innovator's curiosity to solving technology challenges and improving how the agency works., Support Requests * Respond to support requests as soon and as efficiently as possible, listen closely to understand each employee's needs, and treat them as a valued partner. * Identify, diagnose, and resolve hardware, software, printing, or network issues for employees, providing frontline service for all incoming requests with consistency and accountability. * Evaluate documented resolutions and analyze trends to identify and prevent future problems, applying a curious, research-driven approach that keeps the agency's technology moving forward. Recording & Tracking * Record, track, and document the troubleshooting and resolution process, including all successful and unsuccessful attempts made and actions taken to final resolution, maintaining accurate records that reflect trust and accountability. * Deploy missing software updates, drivers, and diagnostic tools when needed, staying adaptable and responsive as technology and agency needs change. * Field necessary requests to Team Logic via both telephone and e-mail to ensure courteous, timely, and effective resolutions for end-user issues, building strong connections with outside partners along the way. Other * Performs other duties as assigned by the IT Director. * Requires frequent travel to off-site locations in the OKC metro area. WORKING CONDITIONS Conduct work in a moderate-paced office environment with frequent interruptions. Most work centers on using, troubleshooting, and repairing computer systems or software. Possess strength and stamina to remain in a seated position for up to 60 minutes at a time throughout the workday with a minimum of fatigue and discomfort. May lift and carry general office supplies and technology equipment, typically weighing less than 30 pounds. Lower body strength to stand/walk throughout the day is required. Environmental demands include an airconditioned building with fluorescent lighting, limited exposure to weather conditions, and exposure to computer monitors. 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