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# Platform Analyst I

- **Company:** Monogram Health, Inc
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Data Analysis, Microsoft Azure, Information Systems, System Configuration, Inventory Management Software, Microsoft Software, Scrum Methodology, Salesforce.Com, Systems Integration, User Provisioning Software, Application Enhancement Tool, Microsoft InTune, Data Management
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc28c4a0b190dbc9

## About the Role

* Bachelor's degree in Information Systems, Business, Healthcare Administration, or a related field - or equivalent practical experience
 * Minimum of one (1) years of professional experience in platform administration, application support, or healthcare operations (internships count)
 * Foundational understanding of platform administration concepts, data management, and business process workflows
 * Exposure to enterprise platforms such as Microsoft, Azure, Salesforce, Athena, CXOne, or similar
 * Strong attention to detail and analytical thinking
 * Effective written and verbal communication skills
 * Experience with or willingness to adopt AI-powered tools and workflows for platform administration and analysis
 * Eagerness to learn healthcare workflows and platform best practices in a fast-paced environment
 * Proficiency with Freshservice (or a comparable ITSM platform) administration - agents and groups, ticket forms, queues, categories, and basic workflow configuration
 * Experience supporting employee onboarding and offboarding workflows, including account/access provisioning, asset assignment, and workflow automations
 * Working knowledge of foundational ITIL practices - incident, service request, change, and asset/inventory management
 * Familiarity with IT asset and inventory tracking, software license management, and cost/renewal awareness within an ITSM platform
 * Experience building reports and dashboards to monitor ticket volume, SLA compliance, and platform health
 * Understanding of integrations between ITSM and identity/endpoint systems (Entra ID, Intune, Microsoft 365) that drive user lifecycle and asset provisioning
 * Familiarity with knowledge base management and documenting standard operating procedures for repeatable IT processes

## Description

* Performs routine platform configuration, data updates, and administrative tasks under the direction of senior team members; measured by accuracy of configuration changes and adherence to team standards
 * Resolves support tickets and troubleshoots platform issues using established procedures and escalation paths; measured by resolution time and ticket quality
 * Documents configuration changes, processes, and issue resolutions in the team's knowledge base; contributes to institutional knowledge
 * Participates in sprint planning, team stand-ups, and platform release activities to understand scope and priorities; measured by consistent engagement and follow-through
 * Supports developers, product managers, and business stakeholders by clarifying requirements and understanding workflows
 * Validates platform changes through testing and verification before deployment to production; accountable for change quality within assigned tasks
 * Monitors platform health and data quality within assigned areas, escalating anomalies as needed
 * Seeks and incorporates feedback to continuously improve platform skills and domain knowledge; measured by visible skill growth and increasing independence over time
 * Leverages AI-powered tools to improve efficiency in platform configuration, data analysis, and issue resolution
 * Participates in a shared on-call rotation to support platform reliability and patient safety; on-call rotates across the team and volume is generally low


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