> Markdown version of [/jobs/ext/259308-technical-program-manager](https://www.wearedevelopers.com/jobs/ext/259308-technical-program-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Program Manager - **Company:** Crystalfontz America Incorporated - **Location:** Spokane Valley, WA, United States - **Experience:** Experienced - **Salary:** $100,000.0 - **Contract:** Permanent contract - **Skills:** Computer Engineering, PRINCE2, Scrum Methodology, Computerised Systems, Gsuite, Workday - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7b7352a559be1d71 ## About the Role The Technical Program Manager is the primary interface between Crystalfontz's engineering team and its customers. This role exists to protect engineering bandwidth - absorbing the coordination, communication, and administrative work that currently pulls engineers away from technical execution - while simultaneously driving deeper customer engagement and revenue growth. The ideal candidate is technically fluent, customer-savvy, and thrives on bringing order to complex, multi-stakeholder environments., * Engineering Degree: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or a closely related technical discipline; or equivalent experience. [Required], * Technical Customer-Facing Role: 3-5+ years in a role that required direct, professional engagement with B2B customers in a technical or manufacturing environment (e.g., applications engineering, technical sales, engineering project management, customer program management). [Required] * Project or Program Management: Demonstrated experience managing multiple concurrent technical projects with competing priorities, hard deadlines, and cross-functional stakeholders. [Required] * Small-Company Environment: Prior experience working in a company of fewer than 50 employees, or equivalent experience operating with high autonomy and limited administrative infrastructure. [Preferred] * Technical Documentation: Ability to read, interpret, and communicate about datasheets, BOMs, engineering drawings, and product specifications. [Preferred] * Electronics or Hardware Industry: Background in electronics manufacturing, embedded systems, display technology, or similar technical hardware fields. [Preferred] * Formal PM Methodology: PMP certification, Agile/Scrum training, or demonstrated use of structured project management frameworks. [Preferred] Skills * Professional Communication: Exceptional written and verbal communication skills. Must be able to produce clear, professional written correspondence and conduct effective technical conversations with both engineers and non-technical stakeholders. [Required] * B2B Customer Management: Proven ability to manage professional engineering accounts - setting expectations, navigating difficult conversations, and maintaining relationships under pressure. [Required] * Detail Orientation & Follow-Through: Disciplined approach to tracking open items, documentation, and commitments. Nothing falls through the cracks. [Required] * Systems Proficiency: Working experience with ERP, CRM, or project management tools. Google Workspace proficiency expected. [Required] ## Description Engineering Program Management ( 60-70% of time) * Project Coordination: Own the day-to-day tracking of project schedules, milestones, and deliverables across active programs, working in close partnership with the engineering team. * Customer Interface: Own all day-to-day customer communication on engineering projects - managing expectations, providing status updates, and resolving issues before they reach the engineering team. * Scope & Risk Management: Identify project risks early, drive mitigation plans, and maintain clear scope boundaries to protect engineering focus. * Cross-Functional Coordination: Align engineering, purchasing, and production around shared timelines and resource needs. * NPI Support: Guide new product introduction (NPI) engagements from initial customer inquiry through design handoff and first production, ensuring smooth transitions at each stage. * Documentation & Change Control: Own engineering change orders, action item tracking, and project documentation to ensure nothing falls through the cracks. * Process Improvement: Continuously identify and implement workflow improvements that reduce administrative overhead for the engineering team. Customer Engagement & Revenue Growth ( 30-40% of time) * Relationship Management: Build and maintain strong relationships with key accounts, serving as a technically credible point of contact who understands both customer needs and Crystalfontz capabilities. * Opportunity Development: Identify expansion opportunities within existing accounts and surface new business leads through customer interactions. * Technical Quoting Support: Assist in developing quotes and proposals for custom or complex display solutions, translating customer requirements into actionable project scopes. * Voice of Customer: Capture and communicate customer feedback and market signals to inform product roadmap and business strategy. * Account Health: Monitor customer satisfaction and proactively address concerns to improve retention and grow wallet share., * Setting: This position is located at our Spokane, WA facility and requires full-time, on-site presence five days per week. Remote and hybrid arrangements are not available for this role. * Physical Requirements: Primarily office-based work - sitting at a computer 90%+ of the workday. * Team Size: You'll be joining a focused team of approximately 12 people. Everyone contributes; no role is purely administrative. First-Year Success Metrics * Engineering Bandwidth: Engineers spend measurably less time on customer communication and administrative tasks. * Project Delivery: Active engineering programs run on schedule with proactive customer visibility and fewer reactive escalations. * Customer Relationships: Key accounts report stronger communication and a more responsive experience with Crystalfontz. * Revenue Contribution: Identifiable expansion opportunities are developed within the existing account base. 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