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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support - **Company:** Lorven Technologies Inc - **Location:** Boston, MA, United States - **Experience:** Expert - **Salary:** $95,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Data Migration, Microsoft Exchange Server, Virtual Private Networks (VPN), Microsoft Office, Citrix Systems, Remote Desktop Services, Software Deployment, User Environment Management, Enterprise Software Applications, ServiceNow IT Service Management, Peripherals, Computer Equipment, Information Technology, Laptops, User Administration, Servicenow, User Accounts - **Published:** August 10, 2026 - **Apply:** https://www.careerjet.com/jobad/us11f82e1bbfe55756a715321f4f64db08 ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. * 3+ years of hands-on experience in Desktop Support, End User Computing (EUC), or IT Support. * Strong experience providing onsite and remote technical support for end users in enterprise environments. * Experience working with ServiceNow or similar ITSM ticketing tools for incident and service request management. * Strong knowledge of Microsoft Windows 10/11, Microsoft Office, and Microsoft 365 technologies. * Hands-on experience with Active Directory user administration, Microsoft Exchange/Outlook, VPN, and Citrix environments. * Experience troubleshooting desktop/laptop hardware, HP systems, printers, peripherals, and software-related issues. * Experience with desktop imaging, operating system deployment, software installation, configuration, and data migration. * Knowledge of hardware lifecycle management, IT asset tracking, inventory control, shipping, receiving, and equipment deployment. * Experience supporting remote users, work-from-home employees, and multi-site environments. * Strong understanding of PC hardware, system maintenance, software deployment, and endpoint support. * Excellent troubleshooting, analytical, communication, and customer service skills. * Ability to manage multiple priorities while maintaining high service levels. * Healthcare or clinical IT support experience is preferred. ## Description * Provide onsite and remote desktop support for clinical staff, providers, and business users while serving as the primary IT contact for assigned locations. * Resolve incidents and service requests using the ServiceNow ticketing system while meeting established SLAs. * Install, configure, deploy, and support desktops, laptops, printers, mobile devices, and related peripherals. * Perform new hire onboarding by provisioning hardware, installing software, configuring user accounts, and providing end-user assistance. * Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office, Active Directory, Exchange, VPN, Citrix, and enterprise applications. * Support desktop imaging, software deployments, operating system upgrades, and data migration activities. * Manage IT assets including receiving, tracking, shipping, inventory management, and equipment returns. * Provide technical support for remote employees and ensure minimal disruption to business operations. * Participate in IT projects including device refreshes, office relocations, infrastructure upgrades, and new technology deployments. * Escalate complex technical issues when required and collaborate with infrastructure, networking, and application support teams. * Document technical issues, resolutions, and support procedures while maintaining accurate asset records. * Mentor junior desktop support technicians and contribute to continuous process improvements and knowledge sharing. ## Related Videos - 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