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# Product Support Technician

- **Company:** Motor Coach Industries
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $60,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Oracle (Applications), Microsoft PowerPoint, Genesys
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3f147a7069b35eef

## About the Role

* High School Diploma or equivalent required, Degree in Engineering beneficial
 * 10 years technical support and customer service experience
 * Oracle
 * Microsoft Outlook, Excel, Word, PowerPoint
 * Genesys Cloud phone system
 * Heating, Ventilation and Air Condition (HVAC) troubleshooting,
 * Electrical and Power train systems.
 * <5% Travel

## Description

Provides technical support to customers and regional field teams in a call center environment. Utilizes general and specialist knowledge to troubleshoot on technical issues concerning MCI branded products as well as vehicles and accessories under the New Flyer product scope.

WHAT YOU WILL DO:

 * By phone or email provides customers and regional field teams with repair and maintenance support. Fields customer complaints, advises on repair solutions, familiarize customers with maintenance procedures. Maintains call logs and documents call details to ensure all customer issues have been resolved.

 * Conducts product and maintenance research utilizing online resources, maintenance manuals, services bulletins, internal memos and other written materials.
 * Assist customers with warranty questions, establishing contact with the proper department.
 * Acts as liaison between customer and vendors to ensure correct part numbers.
 * Provides feedback and recommendations to internal departments including engineering and field teams to improve customer service and streamline internal processes.
 * Review maintenance manuals/ service bulletins, providing any needed feedback or suggestions.
 * Support customers and contractors for calls into Emergency Roadside Assistance (ERSA).
 * Assist Emergency Roadside Assistance (ERSA) staff with calls and 'coach down situations'.


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