> Markdown version of [/jobs/ext/2593300-support-engineer-i](https://www.wearedevelopers.com/jobs/ext/2593300-support-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer I - **Company:** Comtech LLC - **Location:** Broomfield, CO, United States - **Experience:** Starter - **Salary:** $67,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, JIRA, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Remote Service Software, TCP/IP, Enterprise Software Applications, Okta, Information Technology, Laptops, Zendesk, User Accounts - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=01e562df7d1dfc42 ## About the Role * 2+ years of experience in an IT support or help desk role, with at least 1 year in a Tier 2 capacity. * Strong knowledge of Windows and macOS operating systems. * Experience with Active Directory, Microsoft 365 administration, and common enterprise applications. * Solid understanding of TCP/IP, DNS, DHCP, VPN, and general networking concepts. * Familiarity with ticketing systems (e.g., Jira, BMC Helix, Zendesk). * Experience with BYOD infrastructure support * Bi-Lingual - French and English speaking and writing is a plus. * Experience with remote support tools and mobile device management (MDM) solutions. * Exposure to ITIL practices and service management frameworks. Education: * Associate or Bachelor's Degree in information technology, Computer Science, or related field - or equivalent experience. * Certifications such as CompTIA A+, Network+, Microsoft Azure Fundamentals certification, or equivalent. This position requires compliance with Comtech's Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use - including marijuana, regardless of state law - is disqualifying under federal adjudicative guidelines and DoD DFARS requirements. The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location. ## Description We are seeking a skilled and customer-focused Information Technology Specialist to join our IT support team. The successful candidate will provide advanced technical support to end-users, resolve escalated help desk issues, and work closely with teams to ensure smooth IT operations across the organization., * Provide technical support for hardware, software, and network issues. * Troubleshoot and resolve issues, including desktops, laptops, mobile devices, printers, and software applications. * Manage user accounts, permissions, and access rights in systems such as Active Directory, Microsoft 365, Okta and other enterprise tools. * Install, configure, and maintain computer systems and peripheral equipment. * Monitor system performance and troubleshooting server, network, and application-related issues. * Document issue resolutions and contribute to the knowledge base to improve support efficiency. * Collaborate with security and operations teams for complex issues or infrastructure-level projects. * Assist in implementing IT projects, updates, and rollouts across departments. * Ensure compliance with company policies, security standards, and best practices. * Provide occasional off-hours support or on-call assistance as needed. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [#Wanted and #Misunderstood: Decoding the Divide Between Developers and HR](https://www.wearedevelopers.com/videos/1224-wanted-and-misunderstood-decoding-the-divide-between-developers-and-hr) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)