> Markdown version of [/jobs/ext/2593497-it-associate-hardware-help-desk-erp-support-rochester-ny](https://www.wearedevelopers.com/jobs/ext/2593497-it-associate-hardware-help-desk-erp-support-rochester-ny). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Associate - Hardware, Help Desk & ERP Support | Rochester, NY - **Company:** Hemp Hunter Labs Inc. - **Location:** Rochester, NY, United States - **Salary:** $50,003.0 - $60,008.0 - **Contract:** Internship / Graduate position - **Skills:** Business Systems, Computer Networks, Dynamic Host Configuration Protocol, IT Management, Wi-Fi Technology, Connectivity Problems, Information Technology, Gsuite, User Administration - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=644f1011073ff4a8 ## About the Role * A technical foundation: coursework, personal projects, tinkering, an internship, or an early IT-adjacent job * Genuinely hungry to learn: you dig into problems until you understand them, not just until they're closed * Naturally notices what's broken or inefficient and wants to fix it, rather than waiting to be told * Strong attention to detail: you catch the small stuff before it becomes a bigger problem * Able to take ownership on-site day-to-day, with regular check-ins and support from IT leadership * Comfortable talking with non-technical users to understand what they actually need * Basic understanding of networking concepts (WiFi troubleshooting, DHCP, printers on a network), or a strong ability to learn it fast * Systems-oriented thinker who's comfortable using AI tools to work faster and smarter, not just execute tickets manually * Reliable, hands-on, and comfortable in a manufacturing/warehouse environment, * Coursework or certifications in IT, computer science, or a related field * Exposure to enterprise networking or security equipment * Exposure to ERP, inventory, or business systems * Interest in analytics or data work is a plus, but not required ## Description We're hiring an IT Associate to be the hands-on technology presence at our Rochester facility. The role spans three areas: day-to-day hardware and help desk support, administration of our ERP system to keep it aligned with how production actually works, and management of our other software vendors. It's a role with real ownership from day one and room to take on more as our infrastructure grows., * Serve as the on-site point of contact for hardware: laptops, printers, scanners, cameras, and production floor devices * Manage the day-to-day help desk queue for IT support requests * Troubleshoot and resolve network connectivity issues (WiFi, wired, guest access) * Provision and support new hires: laptop setup and management, account provisioning, basic Google Workspace administration * Maintain documentation of on-site equipment, configurations, and recurring issues ERP Management * Learn our ERP system deeply: how it works and how production teams actually use it * Work directly with end users on the floor to understand their needs, pain points, and workflows * Configure and maintain the ERP so it matches real production needs: users, permissions, workflows, data quality * Serve as the first line of support for ERP questions and issues, coordinating with the vendor when needed VendorSystems Support * Help manage our other software vendors (support requests, licenses, renewals) * Coordinate with the Manager of Data EngineeringIT on larger infrastructure projects (network upgrades, system replacements/migrations, security initiatives) * Escalate complex issues appropriately rather than letting them stall ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Breaking the Hardware Mindset: Overcoming Barriers to System-Level Innovation](https://www.wearedevelopers.com/videos/1635-breaking-the-hardware-mindset-overcoming-barriers-to-system-level-innovation) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)