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# Computer Support Administrator (CSA)

- **Company:** DecisionPoint Corporation
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, HP Thin Clients, Issue Tracking Systems, Internet Protocol, NIPRNet, Network Routers, Computer Network Operations, ServiceNow IT Service Management, Software Troubleshooting, Laptops
- **Published:** August 5, 2026
- **Apply:** https://www.dice.com/job-detail/7a945062-763d-4c9d-a24f-ec2750d8a4e1

## About the Role

Clearance Required: TS/SCI

Degree and Years of Experience:

Two (2) or more years' experience related to Computer Support Technician (CST) or Computer Support Administrator (CSA) support on similar networks to NIPRNet, SIPRNet, and AFSCI/JWICS.

Required Certifications:

DoD 8570 IAT Level II or 8140 Work Role Code 411 Intermediate or Advanced certification (current)

Possess, or be willing to obtain within 6-months of start date, an additional certification related to Microsoft Windows or Networking, * Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers

 * Experience in updating, patching, and troubleshooting Microsoft Windows based systems
 * Experience loading, configuring, and troubleshooting software applications
 * Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
 * Must be self-motivated and able to perform with little to no supervision
 * Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution

Preferred Skills/ Qualifications:

 * Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
 * Experience using the Remedy & ServiceNow Ticketing System
 * Experience in tracing lines, copper and fiber.
 * Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
 * Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian

Additional Requirements:

 * May also need to pull cables to support the installation of new workspaces
 * Positions available at JBSA-Lackland, Texas

## Description

* Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Air Force Sensitive Compartmentalized Information (AFSCI) network.
 * Must be experienced in Microsoft 365 Windows based computer network operations.


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