> Markdown version of [/jobs/ext/2593896-data-center-customer-operations-technician](https://www.wearedevelopers.com/jobs/ext/2593896-data-center-customer-operations-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Customer Operations Technician - **Company:** Equinix - **Location:** Culpeper, VA, United States - **Salary:** $67,400.0 - $101,000.0 - **Contract:** Permanent contract - **Skills:** Databases, Data Centers, Queue Management Systems - **Published:** August 14, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88030503/1 ## About the Role Typical Degree & Years of Experience * Typically requires a high school diploma and proven years of equivalent work experience ## Description A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Focus is on complex tasks requiring highly skilled and independent judgement, while contributing to the development of new concepts and techniques for standard operating procedures. Supports the overall team., Queue Management / Reporting * Coordinates incoming requests and work assignments to support customer orders; works on complex customer requests * Initiates project meetings, including capturing and distributing notes and action items * Understands the approval process and determines timelines for orders that have been expedited or requires negotiation * Determines when to approve custom orders and amends for labor hours and material costs, if required * Coordinates the review of eligibility approvals in in the system * Provides weekly queue management activity reports and metrics to supervisor * Oversees completion of necessary reporting, manages ad-hoc reporting requests * Supports internal/external audits on request by management * Coordinates reviews and/or approvals of work order permits * Updates local asset databases and other systems * Creates/Supports reporting to customers (e.g. power or access) Installations * Acts as a highly skilled subject matter support expert for customer installations within the team, including: rack and stack, cages, cable distribution trays, cabinets and cable management/support systems * Provides guidance and subject matter expertise to support large-scale installations * Coordinates complex installations and challenges related to customer installs and/or requests Cross Connects * Supports complex datacenter cross-connect work requiring development of new concepts and techniques for standard operating procedure and independent judgement for installs, terminations, modifications, and testing * Identifies cost savings opportunities and makes recommendations to leaders * Proposes and implements use of advanced technology, for testing equipment (fusion splicing, etc.) * Acts as a SME support lead for all cross-connect installs, terminations, testing and modifications Testing / Troubleshooting * Utilizes advanced troubleshooting ability to lead fault resolution * Assures timely calibration and repairs on (testing) equipment Stakeholder Partnership * Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams * Supports and maintains relationships with internal stakeholders for cross functional work * Provides guidance to more junior team members on coordinating activity with internal stakeholders * Supports security team by dispatching contractors outside standard security office hours Customer Management * Supports customer requirements/issues, especially in sensitive situations * Attends internal coordination, progress meetings or conference calls; and, provides updates as needed to customers * Point of Contact (POC) for supporting complex and high profile customer requests, exceptions or escalations * Acts as a subject matter expertise support lead for customer communications on projects Projects * Develops job plans for large installation projects using various project management tools * Contributes to vendor review and oversight with management Training * Supports standard operating procedures and best practices to maintain a high level of service is maintained * May coach others on operations procedures and basic safety * May provide coaching and mentorship to more junior team members, Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. ## Related Videos - [Database Magic behind 40 Million operations/s](https://www.wearedevelopers.com/videos/748-database-magic-behind-40-million-operations-s) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The Lifehacker's Guide to Software Architecture](https://www.wearedevelopers.com/videos/1003-the-lifehacker-s-guide-to-software-architecture) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Technology is Necessary, But Not Sufficient](https://www.wearedevelopers.com/videos/880-technology-is-necessary-but-not-sufficient) ## Related Articles - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)