> Markdown version of [/jobs/ext/259416-bas-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/259416-bas-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# BAS Technical Support Specialist

- **Company:** SBF Search, LLC
- **Location:** San Antonio, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $125,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Computer Networks, Software Debugging, Digital Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e27618bcddb0572c

## About the Role

Do you have experience in HVAC?, Do you have a Associate's degree?, Excellent opportunity for a motivated professional seeking to work from the comfort of home while providing remote diagnostics and troubleshooting assistance to field technicians and end-users nationwide. This fully remote position is open to candidates located in states from Colorado west, and TX., * Associate's or Bachelor's degree in Electrical Engineering, HVAC Technology, Control Systems, or related technical discipline preferred.

 * Proven experience supporting or working with HVAC systems, controls, and building automation technologies.
 * Strong understanding of HVAC controls, digital systems, and networking concepts.
 * Niagara AX/N4 experience or certification strongly preferred.
 * Experience in field application engineering, technical troubleshooting, and customer support is highly desirable.
 * Willingness to travel occasionally for customer meetings, trade shows, and industry events.
 * Possess strong organizational and multitasking abilities, excellent follow-through, and a consistently professional and supportive attitude.
 * Minimum of 5 years of experience in one or more of the following:
*

 + Design/Development Engineering in HVAC Digital Controls
 + Field Application Engineering and Support of HVAC Controls and Digital Systems

Language and Mathematical Skills

 * Ability to read, analyze, and interpret complex technical documents and instructions.
 * Strong verbal and written communication skills with the ability to professionally interact with customers and internal staff in one-on-one and small group settings.

 * Must maintain a proactive, positive, and customer-focused attitude.
 * Ability to perform calculations involving whole numbers, fractions, decimals, rates, ratios, percentages, and advanced technical calculations.

## Description

* Manage incoming requests for field support utilizing application knowledge of Building Automation Systems (BAS) and controls.
 * Resolve product information inquiries and troubleshoot product issues independently or through an escalation process.
 * Demonstrate expertise in device networking, product setup, application support, debugging, and programming.
 * Accurately document all incoming support requests and feedback within the company's call tracking system in a timely and professional manner.
 * Provide exceptional customer service while maintaining responsiveness and follow-through.
 * Travel as needed, approximately 40-50% of the time to assist with technical presentations or provide onsite support for clients.


## Related Videos

- [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood)
- [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills)
- [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech)
- [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly)
- [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge)
- [Introducing the W3C Web Sustainability Guidelines](https://www.wearedevelopers.com/videos/991-introducing-the-w3c-web-sustainability-guidelines)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)